Virtual Reality Customer Service Representative

1 week ago

Vancouver, Canada Evolve Virtual Reality Full time

**Virtual Reality Customer Service Representative**

Do you love introducing others to different video games? Are you the go-to person for teaching your friends new board games? Do you often find yourself as the dungeon master in your D&D group?

If so, we have the perfect job for you

Evolve Virtual Reality is looking to add a new member to our close-knit team. We pride ourselves in providing first-class customer service in a timely, efficient manner, while creating a cool and welcoming environment for our guests.

The **Customer Service Representative **is responsible for friendly customer interactions, setting up, cleaning and administering the equipment, and operating the cash register to process customer purchases.

**As Customer Service Representative you will**
- Engage with customers, helping them explore, learn and enjoy a wide variety of VR games and escape rooms.
- Foster a welcoming, cool and friendly atmosphere within our store.
- Be responsible for the processing of all customer purchases.
- Manage all inbound calls; answering questions, providing information, confirming reservations.
- Assist customers that come into the store throughout their entire experience.
- Maintain a clean, sanitary environment.
- Help resolve in-bound customer problems and issues, escalating to management as necessary.

**We hope you are passionate about**
- Gaming (preferably PC gaming, but console and mobile gamers are welcome to apply).
- Familiarity with Windows, Steam, and Discord is a strong plus.
- Excellent communication and social skills.
- Ability to work primarily on weekends with opportunities for additional shifts.
- Having fun while being the best - we work hard but play harder.

**The experience we need**
- Customer service experience required.
- Excellent communication and leadership skills.
- Team player.
- Basic tech knowledge is preferred but not necessary.

**What we offer**
- A fun and dynamic work environment with a team of like-minded gamers.
- Competitive hourly wage with the potential for substantial tips.
- Opportunities for growth within our community and business.

If you're a gamer with social skills and a love for sharing your passion with others, we want to hear from you Join our team and be part of a cool community that celebrates the joy of gaming.

**Job Types**: Part-time, Commission

Pay: $17.40-$20.00 per hour

Expected hours: 8 - 24 per week

Schedule:

- Weekends as needed
- Weekends only

Supplemental pay types:

- Tips

Work Location: In person

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