Assistant Manager, OTC Confirmations

Requisition ID: 183042

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Global Banking and Markets**

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries We work together to drive ambition for every future

**Overview/Purpose**

The Assistant Manager, OTC Confirmations, is responsible for maintaining controls, resolving confirmation issues, coordinating legal reviews, drafting and approving FX Options and Commodity trade confirmations, and contributing to the department's continuous improvement of processes and controls. In addition, the Assistant Manager is to provide support to the management’s strategies and goals.

**What You'll Do**:
1. Ensure risk inherent in the trade confirmation process is identified, understood, monitored, and controlled. This includes:

- Ensure all trades are recognized by trade counterparties, economic terms of all transactions are matched on, and all breaks are identified, reported, and resolved
- Generate, review, and execute trade confirmations in accordance with Bank policy
- Ensure the Bank is reconciled with external electronic trade execution and affirmation/confirmation platforms
- Train staff to minimize errors and maximize quality and adherence to regulations, policies and standards
- Escalate and resolve issues
- Investigate issues such that root causes are identified and appropriate actions are taken to prevent recurrence
- Assign and prioritize work, while balancing the workload and dynamically shifting cross trained staff to minimize risk and ensure consistent high quality customer service
- Review control/KPI/KRI reports circulated to management and the business to highlight risk and drive issue resolution

2. Ensure a high degree of processing accuracy, customer service, and operational efficiency:

- Maximize STP rates and the use of automation to ensure controlled efficient operations
- Identify and implement opportunities for improvement in controls, customer service, productivity, and cost effectiveness
- Understand customer needs and maintain customer service standards
- Develop and maintain relationships with customers, at both the operations staff and management levels, allowing for effective escalations and issue resolution
- Ensure customer issues are identified, reported, and escalated, and resolution is coordinated with internal stakeholders and the relationship owners

3. Ensure delivery of high quality of customer service by:

- Ensure customer needs are understood and met
- Develop and maintain relationships with customers
- Ensure customer issues are identified, reported, escalated, and resolution is coordinated with internal stakeholders and relationship owners
- Ensure high levels of operational efficiency and quality

**What You’ll Bring**:

- Expert knowledge of FX Options and Commodity ISDA trade confirmations
- Passion for customer service
- Driven to improve efficiency and controls
- Excellent interpersonal and communication skills
- Strong partnership and teamwork
- Ability to prioritize and multitask effectively
- Accurate and detail oriented with an analytical mind and the ability to detect, articulate, and effectively escalate and resolve issues
- Strong computer, data analytics, and process re-engineering skills
- Business/Finance, Law or Engineering University Degree, or a related educational background

**Work Arrangement**:
**Interested?**

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

**What's in it for you?**

Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s)