Customer Experience Lead
2 weeks ago
Requisition ID: 205016 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. **Is this role right for you? In this role you will**: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures **Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options **What’s in it for you?** - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : Ontario : Burlington Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Operations Team Lead at Love Inc.
3 weeks ago
Burlington, Canada Experience Burlington Full timeWe are a purpose driven 501c(3) Non-Profit transforming donated goods into funding for life-changing community programs. Every item sorted, repurposed, and sold helps fuel our mission -- and we are lookin for a hands-on leader to help drive that impact. ROLE OVERVIEW As Operations Team Lead, you will oversee the daily flow of donated goods - from intake and...
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Operations Team Lead at Love Inc.
3 weeks ago
Burlington, Canada Experience Burlington Full timeWe are a purpose driven 501c(3) Non-Profit transforming donated goods into funding for life-changing community programs. Every item sorted, repurposed, and sold helps fuel our mission -- and we are lookin for a hands-on leader to help drive that impact. ROLE OVERVIEW As Operations Team Lead, you will oversee the daily flow of donated goods - from intake...
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Senior Banking Customer Experience Lead
3 weeks ago
Burlington, Canada Scotiabank Full timeA leading financial institution in Burlington is seeking a Senior Customer Experience Associate. This role entails delivering exceptional service and assisting customers with their banking needs. You will build strong relationships, fulfill sales opportunities, and promote digital banking. The ideal candidate will have prior banking experience and strong...
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Customer Experience
1 week ago
Burlington, Ontario, Canada Aztex Enterprises, Ltd. Full timeCompany Overview:We are a global leader in the promotional products industry supplying advertising and marketing products to Fortune 500 companies. Quality, Service, and Partnership are our vision and our customers are our focus.We are a 5-Star, A+ Supplier with 30+ years in the industry and have been named one of Counselor Magazines Best Places to Work....
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Retail Team Lead — Elevate Customer Experience
3 weeks ago
Burlington, Canada Roots Full timeA leading retail brand in Halton Region is seeking a Team Lead to enhance customer relationships and promote store standards. Candidates should have retail experience, ideally in apparel, alongside strong presentation skills. The role demands a customer-first attitude and the ability to resolve issues confidently. Join a company that emphasizes growth and...
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Burlington, Canada Roots Full timeA leading retail brand in Halton Region is seeking a Team Lead to enhance customer relationships and promote store standards. Candidates should have retail experience, ideally in apparel, alongside strong presentation skills. The role demands a customer-first attitude and the ability to resolve issues confidently. Join a company that emphasizes growth and...
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Customer Experience Associate
1 week ago
Burlington, Canada West Coast Kids Full timeJoin our **TEAM**! West Coast Kids was born in 1974 and has continued to serve our valued customers as a family-owned business for over 50 years! Located in the heart Winnipeg, Manitoba, there are now 10 locations across Canada. We are expanding and are currently looking to fill the role of Customer Experience Expertin our Burlington location. We are...
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Store Manager: Lead Customer Experience
2 weeks ago
Burlington, Canada LensCrafters Full timeA leading eyewear provider in Burlington is seeking a Store Manager to oversee operations and ensure exceptional customer experiences. The role requires a minimum of 4 years in a management position with strong skills in team building and communication. Responsibilities include leading the team, analyzing performance metrics, and managing store operations...
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Store Manager: Lead Customer Experience
2 weeks ago
Burlington, Canada LensCrafters Full timeA leading eyewear provider in Burlington is seeking a Store Manager to oversee operations and ensure exceptional customer experiences. The role requires a minimum of 4 years in a management position with strong skills in team building and communication. Responsibilities include leading the team, analyzing performance metrics, and managing store operations...
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Customer Experience Specialist
1 week ago
Burlington, Canada UNIQUE CHRYSLER Full timeUnique Chrysler in Burlington is hiring! We are seeking a Customer Experience Specialist with a positive attitude, strong work ethic, and a commitment to exceptional customer service! **In this exciting role, you will**: - Contact new vehicle purchasers within 24 hours of delivery of their vehicle and complete customer survey - Contact prior days service...
