Service Writer/parts

Travco RV Service Center is a family operated business searching for our next great Service Writer/Parts We are based in beautiful Burnaby, British Columbia, and have a centrally located facility furnished with modern equipment, where you will get to practice the science and art of RV Repair. We work hard but have fun while doing so, forging a positive work environment where our team members can grow.
- The benefits to you_

First and foremost, you get to work with an amazing team of professionals who are second to none at their craft, but wait, there’s more:

- A competitive wage of $20-30 per hour, depending on what you bring to the table (tell us why you’re worth $30)
- Medical and dental benefits
- A consistent and rewarding work environment
- Opportunities for advancement, salary increases and bonuses - strong performers are rewarded
- We value your input in our processes, procedures, operations, and on how to grow the company. At Travco RV, you are heard, listened to, and valued
- Diversity is a strength_
- Hello, is it you we’re looking for?_

Along with a winning attitude, you are dependable, reliable, and while you can work independently in an efficient manner, you are also a team player. This position will involve liaising with customers and dealers. This position will also have day to day responsibilities of organizing the shop, helping techs, and hands-on working on different projects; if you like variety, this role is for you This job is very active from crawling under vehicles to climbing up ladders. Here’s a few of the finer points that we’ll also need you to bring to the table:

- Training and Experience_
- Previous experience in a customer service or administrative role, preferably in the automotive or recreational vehicle industry.
- Strong communication skills, with the ability to interact effectively with customers and colleagues.
- Knowledge of recreational vehicles and their components is preferred.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Valid driver's license with a clean driving record.
- What your day to day might look like_

**Customer Service**:

- Greet customers in a friendly and professional manner, both in person and over the phone.
- Listen to customers' concerns and effectively communicate service recommendations and estimated costs.
- Provide accurate and timely updates on the status of repairs and maintenance tasks to customers.

**Service Coordination**:

- Schedule service appointments based on customer preferences and availability of technicians.
- Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
- Manage service orders, including documenting customer information, vehicle details, and service requirements.

**Parts Management**:

- Maintain an organized and efficient parts inventory system, including ordering, receiving, and stocking parts.
- Assist customers in identifying the right parts for their RVs, providing guidance on compatibility and installation.
- Monitor parts usage and reorder inventory as needed to ensure availability for service appointments.

**Administrative Tasks**:

- Prepare and process service invoices, ensuring accuracy in pricing and billing information.
- Keep detailed records of service transactions, including parts used, labor hours, and customer payments.
- Bonus points_
- A love for the RV lifestyle
- Light duty mechanical, plumbing, or woodworking experience
- You still here?_

**Job Types**: Full-time, Permanent

**Salary**: $25.00-$30.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Service Writing or Parts: 1 year (preferred)
- RV: 1 year (preferred)

Work Location: In person