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Front of House Manager

2 weeks ago

Calgary, Canada The Italian Farmhouse Full time

**Position Summary**

Blending fine dining quality with small-town comfort, The Italian Farmhouse offers contemporary Italian cuisine with a cozy, country farmhouse style atmosphere. We are located in the heart of **Bragg Creek**, **AB**, 25 minutes west of downtown Calgary and 20 minutes south of Cochrane, perfect for whether you’re stopping in for lunch after coming off the trails, enjoying a romantic night out in our dining room, or relaxing with friends on our summer patio.

We are currently looking for a full-time **Front of House Manager** with a minimum of 2 years of management/customer service experience, in a restaurant or food retail setting. We are looking for a highly motivated individual who can work well with both our current Front of House and Kitchen staffs. They will be reporting directly to the restaurant owner.

**Duties and Responsibilities**
- Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently.
- Effectively manage consistent cooperation and communication between the front and back of house staff.
- Understand products and services, develop new prospects for opportunity, and understand guest needs clearly.
- Forecast sales to formulate goals and assist employees to meet goals.
- Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
- Delegate appropriate tasks and manage staff workloads.
- Provide instruction for staff members and coach employees to improve learning and enhance performance.
- Evaluate current practices and processes, immediately recognize potential areas of conflict, and initiate ways to improve current business methods, quality of products and guest service.
- Use logic and reason to identify solutions and alternatives for a successful outcome in many situations including cost/benefit analysis, sales and product quality, and conflict resolution.
- Work overtime when needed and assist the workload of other.
- Execute any other tasks required.

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- serving: 1 year (required)

Licence/Certification:

- Smart Serve (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person