Account Manager, Data Intelligence

**About Data Intelligence at ChangeMakers**

In today’s ever-changing stakeholder environment, information is exchanged instantaneously, and negative messages are amplified exponentially. Our Data Intelligence capability cuts through the noise to build stronger and more resilient organizations through programs that identify, measure and manage drivers of **online reputation**.

For the role, our Data Intelligence Account Manager will quantify reputation and identify risks and opportunities in the context of our US-based engagements.

This role will focus on the gathering and contextualizing of social and traditional media data pertaining to a client, issue, or topic. Familiarity with—or willingness to learn—third-party software like Meltwater (and competitors) and manual techniques are a necessary component to succeed in this position.

ChangeMakers is looking for a passionate, enthusiastic new team member to jumpstart their career in Reputation Risk Management and Data Intelligence. Based in Toronto, you’ll enjoy a hybrid schedule with both in-office and remote days each week, all while working under the tutelage of the brightest minds in the field.

As the world looks to companies to take a stand on myriad social issues, the risk they face in doing so is greater than ever in our polarized world. The advent of social media and its power in circulating and amplifying extreme views can turn what feels like a minor comment into a firestorm of criticism toward a company, culture, or brand. Every day, ChangeMakers anticipates, navigates and creates changes in high-stakes environments.

**Responsibilities**
- Insightful client reporting that relays online activity within our Data Intelligence practice
- Reputation management (with a focus on crisis communications and risk) work, both proactive
- and reactively
- Assistance with ad-hoc asks, whether from clients or internally - occasionally including support on nights or weekends
- Support with new business efforts with Data Intelligence research
- Communication with a diverse set of stakeholders, both internal and external
- Coordinate with client-facing teams to track and troubleshoot needs as they arise.
- Other duties as assigned

**Must have**:

- A Bachelor’s degree from an accredited four-year university or college
- A genuine commitment to learning, personal growth, and professional development
- A hard-working, entrepreneurial spirit with a desire to grow, learn and work - including on clients’ crisis needs at potentially odd hours
- Excellent communication skills, both verbal and written
- Ability to think on your feet and take appropriate action
- Problem-solving skills. You develop, own, and improve process

**Competencies**:

- Strong organizational skills, with thorough attention to detail and ability to multi-task several time-sensitive tasks.
- Self-motivated, proactive, and solution-focused, with an aptitude for spotting potential challenges on the horizon and proposing actionable solutions.
- Excellent problem solving, writing and critical thinking skills; creative, resilient, and adaptable to changing priorities.
- Capable of managing deadlines and executing projects in a fast-paced environment with high performance standards.
- Can work both independently and as part of a team with mínimal supervision.

**We are ChangeMakers**

ChangeMakers is a 400+ person independent reputation management, social impact and marketing firm with offices throughout Canada and in the US. ChangeMakers combines deep business specialization with human-centered strategies, working alongside our clients to succeed in a disruptive world.

**An equitable employer**:
ChangeMakers is committed to providing employment accommodation under the Human Rights Code and the Accessibility Disabilities Act provincially by providing employment accommodations. If you are a job applicant with a disability, ChangeMakers will make every effort to accommodate you throughout the recruitment process. Please inform us if you require any accommodation, and we will work with you to meet your needs.