Customer Support Representative- Bilingual English
1 week ago
Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges. This is a 1-year contract position. **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Complete Veriforce's "CSR I certification program" within 10 weeks of employment (expert training, course materials, and time to complete coursework provided) - Meet or exceed given SLAs regarding customer satisfaction scores, response/resolution times, et al. - Report new and/or emerging issues to appropriate stakeholders, maintaining a solution-oriented attitude, with a bias toward action - Drive product adoption, share best practices and implement optimization strategies to help customer obtain maximum value from the solution - Liaise with other internal teams to help resolve customer concerns - Update and Manage Salesforce to accurately document all customer interactions - Within 2 years of employment (or less), all reps with a CSR I certification will be required to achieve a CSR II certification (gaining expertise in another product area and a specialization) - training and compensation provided by Veriforce. **QUALIFICATIONS** - High School Diploma or GED - 1+ years of Service experience, preferably customer support in a call center environment or customer relations role. - Bilingual - English and Spanish - Epitome of professionalism and integrity with regards to work ethic - Moderately "tech savvy" - possessing the ability to learn and adapt to new technology - Experience with Salesforce (or similar CRM) preferred - Passionate about troubleshooting and persevering until a resolution is found - Strong focus on service excellence initiatives and positive outcomes. - Team player with adaptability to changes in workload, systems, and processes. - Customer oriented: be the "owner" of the customer's experience and be able to solve inquiries effectively and efficiently - Self-motivated, team-oriented, and focused on exceeding customer expectations **Here are just a few of the great reasons you should join our team** - We are mission-focused and mission-driven to help bring workers home safe every day. Our training products and compliance platform help keep workers safe. - Work with a global team We have colleagues and customers across North America and overseas. - Veriforce is a great place to work Our leaders and teams cite culture as one the top reasons this is a great place to work. - Veriforce provides: - Medical Benefits (medical, dental, vision, paramedical) - Critical Illness, Life and Disability Insurance - Vacation, Sick and Personal Time Off - Remote work
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