Underwriting Specialist

**Onlia’s mission: Bring clarity to Insurance**

Onlia offers innovative digital insurance and a telematics app that incentivises good driving to the Ontario market. Onlia’s mission is to bring clarity to insurance and simplify consumer’s relationship with their insurance company through a digital experience, and best in class customer service. Launched in 2018, Onlia is a joint venture between Achmea, the largest insurance group of the Netherlands, and Fairfax Financial, a Canadian-based financial holding company.

We are here to disrupt insurance in Ontario and are building a team of heavy hitters to make that a reality. We work collaboratively in a fast-paced and agile environment. Every member of our team is empowered to take ownership of their role, and to assist in the build of a best-in-class experience for our customers.

As the Underwriting Specialist, you are responsible for assisting the Underwriting Pillar within the Customer Engagement Team. You will work with the Underwriting Pillar to mitigate loss and enhance the quality of our book of business from fraud and other underwriting concerns. You will be working collaboratively with our service agents and providing value added expertise of property and casualty underwriting best practices.

**Key Accountabilities**:
**KA 1** Operate as an Underwriting Specialist and work collaboratively with agents in the Underwriting Pillar where they will be responsible for qualifying and underwriting property and auto policies.

**KA 2** Build knowledge of all fraud prevention systems within the Underwriting Pillar and Customer Engagement Team.

**KA 3** Maintain the quality and controls of the portfolio.

**KA 4** Initiate and respond to Underwriting communication from Onlia's customer base within the established guidelines.

**KA 5** Execute training needs, guideline improvement, and auditing when.

**KA 7** Keep up to date on industry news and the provincial Insurance Acts.

**KA 8 ** Support maintenance of a compliant Underwriting environment in relation to

Onlia’s guidelines and rules

**KA 9** Work cross functionally with Claims and other areas of the organization,

**Qualifications**:

- OTL/RIBO licensed is required, CIP/FCIP or actively working towards is preferred.
- 6+ years’ experience in the insurance industry ideally specializing in property & casualty underwriting.
- Strong writing and communication skills an asset
- Post-secondary education and/or equivalent on the job experience
- Strong level of understanding of policy contracts, rating programs, risk information sources, underwriting/technical manuals information, statuary constraints
- Working knowledge of other functional areas (i.e., Claims, Actuarial, Finance, SIU)
- Excellent time management skills with an ability to effectively prioritize and simultaneously manage multiple activities with varying complexity with mínimal supervision, meeting deadlines and produce high quality work.
- Creative problem solver with the ability to identify issues, recommend solutions and create suitable plans for resolution.
- Digital customer service is preferred but not required.
- Intermediate-Advanced proficiency with MS Office (specifically word and excel)
- Intermediate-Advanced proficiency with Zendesk CRM (or comparable CRM)

WORKING AT ONLIA

Our aim is to create a workforce that is diverse, promotes positivity, and demonstrates the values of equality, fairness, and respect in everything we do. We are dedicated to an anti-discrimination approach and provide equal opportunity for employment and advancement throughout Onlia regardless of gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability. We respect and value diverse life experiences and cultures and ensure that all voices are valued and heard.

**Salary**: $65,000.00-$70,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Do you have OTL/RIBO license?
- Are you intermediate to advanced with MS Office and Zendesk CRM?
- Do you have CIP/FCIP or actively working towards it?
- How many years of experience do you have in the insurance industry specializing in property & casualty underwriting?

Work Location: Hybrid remote in Toronto, ON M5A 0L6