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Technician Lead

2 weeks ago

Edmonton, Canada AGS LLC Full time

**Job Overview**

The Technician Lead position combines administrative support and project management, as well as technician responsibilities. This position is responsible for assisting the Regional Field Service Manager in day-to-day activities in regards to administrative support and technician scheduling. The position will function as the project manager for critical and high-profile work order projects. The Technician Lead position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Field Service Manager.

**Responsibilities**
- Coordinates and supervises local projects for all customer work orders
- Responsible to ensure installation process is followed from pre-install to post-install
- Completes daily schedules for technicians (where applicable)
- Assists Regional Field Service Manager in reviewing Field Service Technician’s time-off requests and scheduling changes and balances against company needs
- Interacts with local Compliance officials and ensures local technicians observe all facility protocols
- Oversees local casino paperwork necessary to complete work orders
- Supervises the real-time maintenance of published assets in each facility
- Audits accuracy of asset database and creates corrective action plan to improve as necessary
- Conducts and compiles site surveys
- Can provide technical training on all aspects of installations, theme changes, game software upgrades, server upgrades, etc.
- Due to advanced technical skills, position provides technical support to all departments within Company
- Part of advanced support team sent in to troubleshoot and resolve highly technical problems
- Performs site surveys at new Class II or Class III locations and functions as primary liaison with IAA for communicating project requirements
- Expert contributor to internal field service message boards
- Strong working knowledge of slot cabinet topography and ability to diagnose and troubleshoot problems from top to bottom of machine
- May participate in installations or removals of old machines
- Completes all reports and paperwork in a timely manner
- Must demonstrate excellent customer service skills
- Mechanically inclined; able to use hand tools
- Thorough understanding of Company appearance standards for assets
- Able to provide technical support to all positions within Field Service and may provide assistance to other departments within the Company
- Must have a good working knowledge of customer's policies and procedures prior to performing work orders
- Works as a team player/leader/motivator
- Works well with the Technical Assistance Center (TAC) and escalates found issues to TAC and Company management
- Provides detailed reports to Company management on all aspects of issues (good or bad) during and post work-order fulfillment

**Skills/Requirements**
- Minimum 3 years’ experience as Field Service Technician II within Company or similar role outside of Company
- High School diploma or GED required
- Basic project management skills
- Requirement to obtain licensing approval by tribal and/or state gaming regulators
- Technical certification(s) relating to work on computers and PCs desirable
- Must be able to move 75 lbs. assisted
- Experience with large installs/removals/theme changes
- Full time / 40 + Hours per week. Must be flexible to work some overtime, including evenings, weekends and Holidays.
- Very skilled in Microsoft Office suite (Word, Excel, Project, etc.)
- Very strong electronics, slot and troubleshooting skills
- Strong knowledge of working with progressive controllers, servers and other networking devices
- Excellent working knowledge of the difference between Class II and Class III
- Advanced understanding of AC/DC electronics; must pass AGS’ online AC/DC electronics course
- Can use a multi-meter to troubleshoot electrical issues
- Highly developed problem solving skills
- Understands networking with CAT5 and fiber
- High proficiency in multi-platform installs/upgrades/theme changes

Note: All offers are contingent upon successful completion of a background check and drug screen
- **Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.**

**AGS is an equal opportunity employer