Service Manager

7 days ago


Whitby, Canada Durham College Full time

Reporting directly to the General Manager, the Service Manager is an operations person who performs the maître d’ functions and supervises staff, coordinates front of house operations and maintains high levels of service style standards and customer service. The Service Manager is responsible for training staff in product knowledge, customer service, beverage service as well as scheduling staff and monitoring revenue and expense targets. This position provides a leadership role for Bistro’67 staff, customers and clients by promoting service excellence, demonstrating strong communication and leadership skills.

The Service Manager is responsible for the overall and day-to-day operations of the Bistro ‘67 restaurant dining room service and Centre for Food (CFF) Events as required. The food service operations are to reflect the academic programming of the CFF, with service standards that highlight knowledgeable students, local food, Canadian cuisine; wine and beer are essential components of all food service.

The Service Manager is also responsible for assisting with marketing all Bistro ’67 initiatives and taking a direct role in telling the field to fork story by creating and promoting Bistro ’67.

The Service Manager will work with the General Manager and Chef to ensure front of house and back of house are integrated to meet or exceed customer satisfaction and financial targets.

Applicants must have a two-year diploma in Hospitality and a minimum of two to three years’ demonstrated experience and skills in the hospitality industry and in a supervisory role. The successful applicant will also have their Smart Serve Certification. The successful applicant must also have North American restaurant management experience. Evening and weekend work will be required.

**Required Skills**:
Annual Salary - $44,567 $55,708

Required Experience


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