Team Lead

Team Lead (Casework Team)

Non-Union

Sunday to Thursdays 9:30 am to 6:00 pm M30

Mission and Values:
The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

**Mission Statement**

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

**Vision Statement**

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

**Core Values**

The Salvation Army Canada and Bermuda has four core values:
**Hope**: We give hope through the power of the gospel of Jesus Christ.
**Service**: We reach out to support others without discrimination.
**Dignity**: We respect and value each other, recognizing everyone’s worth.
**Stewardship**: We responsibly manage the resources entrusted to us.

**Job description**:
**Position Purpose summary**:
The Team Lead provides direction, support, and coaching (including corrective action) to Caseworkers and Residential Care Workers during the shift. They provide supervision of participants and maintains the safety and security of the facility and everyone staying in it. They direct the team and ensure operations are efficient, safe, and secure. The Team Lead shall ensure participants safety while interacting in a positive, supportive manner. They will be involved with participants in the establishment and maintenance of a therapeutic relationship and the care plan process with the goal of facilitating the participants transition into appropriate housing.

**Accountabilities**:
**1. Participant Care and Support**:

- Develops and maintains a strong therapeutic relationship with participants that access Centre of Hope to ensure effective intervention.
- Utilizes the environment in assessing, teaching, and supporting staff that provide participants with support such as problem-solving and conflict resolution.
- Participates in implementation of case plans in consultation with caseworkers.
- Monitors the Caseworker participant progress, changes and/or regression in the participant’s status.
- Completes duties, reports, and logs as per policy.
- Encourages participants to develop a community-based support networks, in conjunction with the Case Management team.
- Assumes delegated responsibility for the facility when assigned.
- Maintains the safety and security needs of the participants through engagement, supervision, and monitoring.
- Completes all documentation regarding participant safety, incident reports, fire safety and other serious incidents.

**2. Health & Safety**:

- Maintains the safety and security needs of the participants through engagement, supervision, and monitoring.
- Deals with serious incidents and crisis in a safe and therapeutic manner. Communicate and ensure facility rules while maintaining discipline and safety.

**3. Communication and Reporting**:

- May complete all documentation regarding participant safety, incident reports, fire safety and other serious incidents.
- May document daily events, progress towards goals, and any significant occurrences.
- Maintains strictest confidentiality regarding the participants, their issues, and their concerns.

**4. Team Lead**:

- Provide workflow coordination and direction within the Key Work Model to the case workers.
- Responsible for the overall daily operation of the Case Workers
- Participates as required in the evaluation and goal-setting processes of the organization. This includes providing staff feedback to the Residential Services Supervisor for PEAC process.
- Assist case workers with decision making regarding appropriate outcomes for the restriction review committee.
- Train new staff - including updating and training existing staff with new or changing procedures.
- Contribute to consistency of quality of services and risk mitigation.
- May provide On-call support for staff. Participate in on-call support for Centre of Hope.
- Meet regularly to complete check ins with the casework team.
- Initiate and complete thorough shift exchange with other leads
- Lead biweekly case management meetings with Case Work team complete with documentation.
- Review individual case worker case notes, when required.
- Develop and maintain networks and positive relationships with community agencies and programs to stay current on available resources,
- Document meetings with case workers ensuring they are accurate and up to date.
- May assist HOM (Homeless Outreach Mentor) with preparing and inputting monthly/yearly tracking forms, documentation, and reporting.

**5. Other Responsibilities**:

- Work with other team leads/coordinators to complete projects (updating training manuals, procedural recommendations, participant feedback sessions, etc.)
- Participates in all team meetings.
- Presents concerns, questions, and issues to Residential Services Supe