Student Success Central Navigator

**Job Title: Student Success Central Navigator**:

- Staff Bargaining Unit_

**Position Status**:Permanent, Full-Time (35 Hours/Week)
OSSTF

**Department**:Student Success & Wellbeing

**Supervision Received**:Manager, Student Success Central, Brampton

**Supervision Exercised**:Student Assistants

**Location**:Brampton or Mississauga, ON

**Number of Positions**:3

PRIMARY FUNCTIONS:
A. Student Success Support 70%

B. Office Administration 20%

C. Other Duties 10%

**TOTAL 100%**

Reporting to the Manager, Student Success Central, Brampton, the Student Success Central
Navigator is responsible for day-to-day operations to support students while performing various administrative support tasks for all aspects of the Student Success & Wellbeing department. The position is one of the first points of contact for Algoma University students to provide an extensive student-centric approach to servicing student needs in a safe, inclusive, and welcoming environment. This position requires multitasking, prioritizing the needs of the students, initiative, cultural competency, professionalism, attention to detail, respect for confidentiality, and problem-solving skills necessary for ensuring a positive experience in the
Student Success Central.

RESPONSIBILITIES:
**A. Student Success Support (70%)**
- Provide excellent student service and foster a safe, inclusive, and welcoming

environment.
- Receive, screen, filter, and prioritize all forms of communication; direct questions/concerns/feedback to appropriate departmental staff members.
- Book appointments for students with appropriate staff.
- Provide registration changes.
- Responsible for maintaining current knowledge of the university calendar, degree program requirements, deadlines, policies, procedures, regulations for course overloads, etc.
- Assist students in navigating the student portal, website, and appropriate resources.
- Track and collect data including daily interactions, and surveys, note trends, and provide input on Student Success' continual improvement processes.

**B. Office Administration (20%)**
- Maintain inventory control of office materials and supplies; submit purchase orders per university policy and procedure (IT, Physical Plant, etc).
- Prepare drafts and format correspondence and other documents, as requested.
- Checking and distributing mail; coordinating packages to courier.
- Assist with coordinating Student Success Department events.
- Schedule and coordinate meetings and/or conferences and book conference rooms.
- Assist with meeting agendas, notes, and follow-up.
- Provide general administrative support to department needs.
- Prepare Student Success communication material.

**C. Other Duties (10%)**
- General logístical assistance with Student Success Central activities and events.
- As assigned, this position may be required to assume other duties that are not listed in this document. Such activities will align with the growth and development of Student
Success Central.

WORKING CONDITIONS:
**Physical Effort ** _Moderate_
Sustained periods of sitting and keyboarding, set-up and take-down of student events/activities, including the possibility of lifting, may be required; front desk service position, with limited relief

**Physical Environment ** _Considerable_
Considerable work with situations and may need to

engage in nonviolent crisis intervention and front-line service demands with a limited level of control

**Sensory Attention ** _Moderate_
Moderate need to achieve accuracy with ensuring accountability of student records, while maintaining confidentiality and accommodating regular interruptions including front-line service demands

**Mental Stress ** _Considerable_
Work activities are performed in an environment with frequent exposure to mental pressures conditions where mental stress may be noticeable. Such as frequent interruptions in a fast-paced environment, dealing with emotional, personal, and social issues/concerns/needs, regular disruption of personal life with irregular hours, or need to travel

**MINIMUM QUALIFICATIONS**
- Undergraduate degree in any field, and a minimum of one (1) year of experience in a customer service based position, or an equivalent combination of education and experience, is required.
- One certification in Mental Health response training (Nonviolent crisis intervention training, ASIST, MHFA, SafeTalk, or equivalent) is required.
- Experience working with post-secondary students.
- Experience working in an administrative role.
- Cross Cultural competency training is an asset.
- Detail-oriented and able to prioritize workflow.
- Understanding of the importance of abiding by confidentiality terms.
- Familiarity with G-Suite and student records systems.
- Excellent written, presentation, and communication skills.
- Excellent interpersonal, organizational, and prioritization skills.
- Commitment to work effectively both as a team member and independently.
- Commitment to meeting deadlines and mana