Clinical Services Manager

**ONE KIDS PLACE - Children’s Treatment Centre** provides rehabilitation and related support services for children and youth (up to the age of 19) and their families living in the Districts of Muskoka, Nipissing and Parry Sound. All staff will provide service within an interdisciplinary team environment committed to family-centered practice.

**POSITION**: Clinical Services Manager (Permanent Full Time)
**LOCATION**: Huntsville & Parry Sound
**EFFECTIVE**: ASAP
**STATUS**: Non-unionized

**Please note that this is an *IN OFFICE* position.**
- This role is responsible for overseeing both the Huntsville and Parry Sound site operations. We as an employer are open to the incumbent being located in either the Parry Sound or Muskoka district._

**JOB DUTIES**:
**Clinical Services**
- Provides program and service specific leadership and direction for the development and provision of quality services for children, youth and families;
- Ensures that standards/benchmarks and performance indicators are being met by staff members and will use the data to and evaluating the quality of assessments and clinical interventions
- Clinical best practices - Develop and propose policies/procedures to ensure clinical practices meet or exceed guidelines set by the Regulated Colleges of all disciplines, Empowered Kids Ontario (EKO) and the Centre
- Regulatory & Legislative Compliance - Ensures that program specific services are consistent with the provisions of the _Child and Family Services Act_, policies, Regulated Health Colleges and procedures of the Centre and relevant accreditation standards
- Assigns urgent or crisis client referrals to all clinical staff, while completing regular monitoring and evaluation of caseload data to inform workload leveling and ensure service delivery volume targets
- Demonstrates knowledge of continuous quality improvement principles with excellent project management skills
- Ensures compliance with service documentation and reporting procedures
- Participates in the development of the Centre’s annual service delivery operating plan, as well as tracking and reporting on progress throughout the year
- Ensures program development, clinical practice and clinical service philosophy is consistent with the vision, mission and values of the Centre
- Responsible for completing quarterly and annual reports as required by ministry contract reporting.
- Lead the development and implementation of Continuous Quality Improvement (CQI) strategies across all clinical services, ensuring adherence to best practices and enhancing client care outcomes.

**Community Networking**
- Within in a multi-stakeholder environment, establishes effective working relationships with community stakeholders to ensure integrated/seamless service delivery, and service delivery planning
- Participates on assigned District, Regional and Provincial Committees/Workgroups as required

**Leadership/Management**
- Coaches, develops and supervises staff. Completes strategically & operationally aligned performance reviews of designated staff
- Demonstrates understanding and commitment to staff and client safety and participates in all required education
- Works closely with the Human Resources Department to make recommendations to the Director of Clinical Services and Executive Director regarding the hiring and/or termination of departmental staff
- Ongoing internal and external communication (i.e. written and verbal) will be an ongoing requirement for the position.
- Creates and fosters a positive and inclusive team culture that is informed by the Values of the Centre.

**_ The preceding described duties are representative and should not be construed as all-inclusive._**

**QUALIFICATIONS**:

- Minimum of 3 plus years of progressive management experience
- Master's degree, Health or Human Sciences or health related field preferred
- Experience with remote and/or marginalized communities
- Supervision of in-person and virtual services across a broad geographic area (i.e. North East Ontario)
- Entrepreneurial spirit within a non-profit and/or for-profit environment
- Evidence of continuous learning and professional development
- Knowledge and expertise in quality improvement services
- Demonstrated knowledge of performance measurement and reporting, CQI, business and process analysis, evidenced-based care and evidenced based leadership principles and practices
- Ability to coach, develop and supervise staff within a unionized workplace, and who are regulated by their respective licensing college of practice;
- Excellent planning and organizational skills with the ability to work independently and flexible to adjust to changing priorities
- Resourceful and independent with the ability to bring leadership within a collaborative team-oriented environment
- Computer literacy with MS Office Suite, excel and Clinical Data platforms (i.e. electronic medical record)
- Proven track record providing high level customer service
- Excellent interpersonal