IT Infrastructure Administrator

1 week ago

Langley, Canada Pattison Food Group Full time

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

We have an exciting opportunity for a full-time IT Infrastructure Administrator (Night Shift) to join our IT team in Langley, BC.

Please note: This will be an overnight shift position (4 nights, 10 hours each) with possible rotation to daytime.

You will be responsible for:
- Monitoring and responding to alarms to ensure the protection and integrity of the hardware, software, and business systems.- Overseeing the monitoring of batch schedules and the execution of production batch jobs.- Fostering good relationships and processes with internal and external teams to identify and triage operational issues.- Resolution of incidents and job failures using documented procedures and coordination with other support teams.- Engaging vendors and support teams when necessary to ensure that incidents are resolved in a timely manner within SLA timeframes- Executing scheduled maintenance activities, service requests, security requests and change requests.- Recording, tracking, and documenting the incident and problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.-
- Administering software used for enterprise monitoring, job scheduling, report archival and print management.- Batching job scheduling and setup for report archival, printing, and distribution to ensure critical events are monitored and acted upon, including root cause analysis and problem resolution.

You have:
- College diploma or university degree in the field of computer science and/or 3+ years of work experience and related study, providing technical support in a large IT environment.- MCSE, MCSA or MS Windows Server Hybrid Administrator Associate certificate is a must.- VCA, VCP, ITIL or any Certification in Azure\Office 365 will be a huge asset.- The ability to learn easily, be flexible and work simultaneously with many customers (various technologies).- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.- Knowledge of the following tools or platforms: Control-M, Nagios, VM Openview, Intermapper, SOTI, AirWatch, Bigfix, LDAP, AD, Windows, UNIX, Cisco, ServiceNow.- Demonstrated knowledge of mission-critical technology infrastructure (supported platforms, operating systems, middleware and network components) and common processes utilized for each.- Experience with change management processes and tools as well as change and problem management practices.

You are:
- Highly self-motivated and directed.- An excellent communicator, both written and verbal.- Able to absorb new ideas and concepts quickly.- Analytical with problem-solving abilities.- Customer service orientated.- Able to present ideas in business-friendly and user-friendly language.- Able to work in a team-oriented and collaborative environment.

What we offer:
In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.

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