Support Coordinator

1 week ago

North York, Canada Synergy Protection Group Inc. Full time

Synergy Protection Group Inc. is looking for dedicated and talented support co-ordinator to join our exciting, hard working and growing team We are looking for individuals who possess exceptional interpersonal and customer service skills. As a support coordinator, you will play a key role in communication between employees, management and clients.

What you will do:

- Manage queries from the workforce regarding work schedules and making outbound calls when needed to fill last minute or dropped shifts
- Assisting the Support Team Manager with the day-to-day employee/client relationships in a proactive manner
- Respond to employee inquiries, research client/employee issues, resolve service issues/errors and demonstrate proactive, solution-based approach to enhance client relations
- Collaborate with Scheduling Coordinator, HR and Training to ensure recruitment and placement processes to achieve an optimal level of client/staff compatibility

What you will bring:

- 2 years of dispatch experience required.
- Prior Call center experience is an asset
- Proficient experience in administration
- Excellent verbal and written communication skills, interacting both internally and externally
- Excellent customer service skills
- Excellent organizational skills
- Ability to multitask and remain calm under pressure during high volume phone calls
- Track record of working in a fast paced and demanding environment

Why become a part of Synergy family?

We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.

Perks we offer:

- We are all about our people and we show it
- Competitive pay and comprehensive employee benefits
- Provide free training such as Use of Force, Non-Violent Crisis Intervention, Mental Health First Aid, Report Writing and many more.
- Accommodate to your flexible schedules
- Continuous coaching and support
- Promote diversity through employee engagement
- Provide growth and development opportunities

**Job Types**: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off

Schedule:

- 12 hour shift
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- customer service: 1 year (required)
- Office Administration: 1 year (required)
- Call Centre: 2 years (required)

Work Location: In person

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