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Sales Operations Coordinator

3 weeks ago

SaintLaurent, Canada Endress+Hauser Canada Ltd. Full time

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.

We are looking for a Sales Operations Coordinator to be responsible for providing fast and efficient order entry and simple quotation handling for Sales. A valuable resource who maintains clarity, frequency, and accuracy in all that they do. Ensures systematic and conscientious customer service. Acting as main liaison between internal and external customers to ensure that all aspects of the quote and order are completed in a timely, accurate manner. Integral part of the Sales team responsible for Orders and simple quotations. Is a manager of our customer's final perception of Endress+Hauser Canada Ltd, with a focus on an exceptional Customer Experience.

**What is the role about?**

Are you able to process order entries quickly and efficiently? In this role you should process the orders with high degree of accuracy.

Are you passionate about customer satisfaction and business growth? This position is for you You will help identify substantial growth opportunities and ensure customer satisfaction.

**Which tasks will you perform?**
- Order entry with speed, efficiency, and high degree of accuracy
- Preparation of simple quotation
- Ensure accuracy and correctness of incoming PO's
- Direct handling of Customers Orders and Channel Partners Orders
- Maintaining Customer master accounts
- Objective of reducing unclean orders to below 2% on a consistent basis
- Fielding of Customer inquiries when received
- Main point of contact for Inside Sales, Logistics, Accounting, Service, and Marketing regarding orders
- Ensures all appropriate procedures are followed in accordance with the One BPM Process and ISO 9001 guidelines
- Any other duties as assigned

**What do we expect from you?**
- Post-secondary education or equivalent experience in administration
- Minimum 2-3 years of data entry experience required
- Experience with SAP platform
- Knowledge of ISO 9001 Quality Management System
- Working knowledge of Computer Processing Software (Microsoft Excel, Word)
- Bilingualism (English/French) is required

**What can you expect from us?**
- We are a family-owned, highly committed company with a sustainable vision.
- We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.
- We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.
- We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
- We provide On-Site Amenities such as our fitness centre, multi faith room and wellness room.
- We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.
- We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
- We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.

**How do you apply?**

Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status, or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.