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Bilingual HR Operations Specialist
2 days ago
Are you passionate about HR, love working with data, and enjoy helping others succeed?
We’re looking for a detail-oriented and service-minded **Bilingual HR Operations Specialist** to join our dynamic myHR Ops team
In this role, you’ll be a key player in supporting our **HR operations**across Canada. You’ll work closely with HRBP’s, managers, and employees to ensure smooth processes, accurate data, and exceptional service.
**Location**: Aramark Canada Head Office - 5150 Spectrum Way, Suite 200, Mississauga, ON
**Work Model**: Hybrid (In-office Tues-Thurs, Remote Mon & Fri)
**Languages Required**: Fluent in French and English (spoken and written)
**Why You’ll Love Working Here**:
- A collaborative and inclusive team culture
- Opportunities to grow and make a real impact
- A flexible hybrid work model
- Meaningful work that supports employees across Canada
**What You’ll Be Doing**:
**Data & Reporting Excellence**
- Work heavily with Excel to manage and analyze large datasets using tools like VLOOKUP, Pivot Tables, IF formulas, filtering, and custom calculations.
- Create and maintain reports that support HR operations, audits, and decision-making.
**HRIS & Ticket Support**
- Use SAP SuccessFactors daily to process employee lifecycle transactions—from onboarding and job changes to terminations.
- Manage inbound HR support tickets from teams across Canada, ensuring timely and accurate responses.
- Collaborate with HR Business Partners (HRBPs) to resolve inquiries and support day-to-day operations.
**Project & Process Support**
- Contribute to projects related to new hires and acquisitions, ensuring smooth transitions and consistent data handling.
- Maintain and update HR content, workflows, and knowledge articles in the ServiceNow portal.
- Support the HR Operations team with time-sensitive tasks, especially during payroll close periods.
**Communication & Documentation**
- Prepare and review HR communications, including mass mail merges and French-language content.
- Ensure all documentation is accurate, professional, and aligned with company standards.
**Manager & Employee Support**
- Provide guidance to managers on HR policies, employment legislation, and best practices.
- Support employee relations by offering tools, resources, and fair, consistent advice.
- Escalate complex or sensitive issues to senior HR leaders when needed.
**Confidentiality & Compliance**
- Handle sensitive employee and payroll information with the utmost confidentiality.
- Ensure compliance with employment laws across provinces, especially in Quebec.
- Conduct risk assessments and prepare documentation for terminations, including cost calculations and system updates.
**Continuous Improvement**
- Bring a self-paced, self-managed approach to your work, always looking for ways to improve processes and enhance the employee experience.
- Participate in HR projects and initiatives that drive innovation and efficiency.
**What You Bring**:
- 1-3 years of experience in an HR support, shared services, or operations role.
- A bachelor’s degree in Human Resources, Business Administration, or a related field.
- Proficient in Microsoft Office, especially Excel (VLOOKUP, Pivot Tables, IF formulas, etc.).
- Comfortable working with HR systems—experience with SAP SuccessFactors is a strong asset.
- Fully bilingual in French and English—you can confidently read, write, and speak in both languages.
- You’re approachable, responsive, and committed to delivering excellent service to employees and managers.
- You thrive in a fast-paced environment, manage your time well, and take initiative without needing constant direction.
- You handle sensitive information with care, maturity, and the highest level of confidentiality.
**What We Offer**:
- Three weeks paid vacation for all new salaried hires.
- Comprehensive healthcare benefits coverage: Get coverage for dental expenses, prescriptions, glasses, massage therapy, and more. No waiting period Your health and well-being are our priority.
- Self-Directed Pension Plan: enhanced company paid contributions, allowing you to more easily save for your retirement years.
- Aramark's Employee Assistance Plan, providing valuable resources for you & your family, ensuring support when you need it most.
- Employee Resource Groups (ERG’s) Celebrate and support the unique aspects of our diverse employee groups. Join our vibrant ERGs and be part of a community that values you.
- Employee Discounts: Enjoy exclusive discounts on products and services, making your everyday life a little more affordable.
- Educational Assistance: We provide financial support towards formal education, that aligns with your work skills.
- Growth opportunities and career path planning, suited to your abilities and your goals.
- Strong focus on a safe and healthy work environment.
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**About Aramark**:
At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more
