Bdr Manager

As the Outbound BDR Manager, you will be leading a team dedicated to researching, prospecting, and creating new business opportunities for our IT Research & Advisory product. With an effective data-driven approach, you will cultivate a team of 8-12 Outbound BDRs that will book meetings with potential customers and generate qualified leads for the sales department.

**Location: Toronto, Ontario (Hybrid)**

**Duties & Responsibilities**:

- Lead and mentor a team of Outbound BDRs in implementing effective outreach strategies and sales techniques.
- Monitor, manage and report on BDR metrics on a weekly/monthly basis, making strategic adjustments as necessary.
- Develop outbound strategies based on market research and competitive analysis to improve lead generation and qualification processes.
- Evaluate the success of outbound programs, implementing changes to meet or exceed goals related to lead generation, pipeline contribution, and revenue.
- Train, motivate, manage, and develop Outbound BDRs. Provide supervision, coaching/training, monitor activities, and participate in performance assessment of the team.
- Conduct quality assurance sessions on recorded outbound interactions, providing coaching and feedback for improvement.
- Aid in outbound communications and provide on-call support to ensure successful lead qualification and handoff to the sales team.
- Represent Info-Tech in a positive manner by maintaining specified standards in all outbound business development, support, and service delivery activities.
- Set lead generation and qualification targets, and accurately forecast annual, quarterly, and monthly KPIs.
- Work from office a minimum of four days a week.

**Education & Experience**:

- Bachelor’s degree in any field
- Minimum three (3) years front line outbound sales or business development experience, preferably gained in a B2B sales environment with a consistent track record of hitting targets.

**Skills**:

- Intellectual curiosity: An ongoing willingness to understand our product, market trends, and customer needs.
- Excellent communication skills: Ability to communicate effectively with senior executives, team members, and potential customers.
- Active Listening skills: Ability to listen and respond to a customer in a manner that improves mutual understanding.
- Organization/time management skills: Ability to manage diverse activities with on-going re-prioritization and focus.
- Persistence and Resilience: Ability to sustain momentum in the lead generation process and successfully overcome setbacks and disappointments.
- Mentoring: Proven ability to coach, motivate, support, and facilitate the development of a BDR to help them advance in their career.
- Problem Solving: Ability to understand the cause of problems, take action to remove obstacles and address issues before they impact performance and results.
- Business Acumen: Ability to use knowledge of the business environment and IT to engage customers.
- Self-awareness: Self-motivated with an understanding of one’s strengths and areas of development.
- Experience in an advisory, information and/or business services organization, preferred.

**The Sell**:
This role provides the opportunity to lead a team that is at the forefront of creating new business opportunities, utilizing a modern, data-driven approach. As the Outbound BDR Director, you will play a pivotal role in shaping the sales and service strategy of the organization.

**The Profile**:

- Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, Info-Tech will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process._