Service Manager

4 days ago

New Westminster, Canada Westminster Toyota Full time

Company Description
Westminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years. The car dealership has a strong presence with many loyal customers. We have a brand new state of the art dealership located at 1050 Boyd street in Queensborough, New Westminster.
**Why join Westminster Toyota?**
Our staff work in a supportive, diverse, and fun environment. This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends and why our staff stay with us for a long time. Come and be a part of this growing business

**Job Description**:
Westminster Toyota is looking for a qualified Service Manager to join the team. We are passionate about our product and with our dedicated team, we are committed to ensuring our customers receive industry leading customer service.
As the Service Manager, you will enjoy a competitive benefits plan, along side a performance based compensation package, allowing the right person to excel.
- Lead, motivate, support and mentor the service team in a 15 bay service shop
- Conduct regular team meetings to review department performance, CSI trends, ideas and concerns with all members of the department including service advisors, technicians, appointment coordinators, warranty administrator and lot staff
- Ensure efficient operations between service advisors, technicians and parts department
- Manage the service department to maximize performance including but not limited to: advisor sales, technician efficiency, technician quality of work expenses, customer service, and overall financial performance
- Manage the processing of warranty claims
- Manage customer retention through advertising and marketing programs
- Collaborate with the sales department to ensure timely completion of internal work orders
- Provide an excellent customer service experience that leads to customers returning year after year
- Meet on a regular basis with dealership management to review financial, CSI and other goals/targets set out in the yearly forecasts

**Qualifications**:

- A minimum of 5 years of service department experience and 2 years of service management experience
- Tremendous work ethic and a desire to succeed in a fast-paced environment
- Understanding of service department P&L statement and the levers that affect performance
- Excellent communication skills
- Great customer service skills
- Team oriented person
- Strong interpersonal skills
- Possess strong computer skills including Reynolds and Reynolds

Additional Information
We offer health and dental benefits to our employees as well as an excellent pay plan. With our performance based pay plan you have the opportunity to control your income and enhance your career.
We thank all applicants for their interest, however only those considered will be contacted.

  • Site Manager

    1 week ago

    New Westminster, Canada BEST Service Pros Full time

    ABOUT US: Established in 1956, BEST is a Canadian janitorial company that aims to create a cleaner world by focusing on communities' social, environmental, and economic impact. We have been recognized by Deloitte as one of Canada’s Best Managed Companies and by Waterstone Human Capital as one of Canada’s 10 Most Admired Corporate Cultures. WHEN YOU JOIN...

  • Site Manager

    1 week ago

    New Westminster, Canada BEST Service Pros Full time

    ABOUT US: Established in 1956, BEST is a Canadian janitorial company that aims to create a cleaner world by focusing on communities' social, environmental, and economic impact. We have been recognized by Deloitte as one of Canada’s Best Managed Companies and by Waterstone Human Capital as one of Canada’s 10 Most Admired Corporate Cultures . WHEN YOU JOIN...

  • Site Manager

    1 week ago

    New Westminster, Canada BEST Service Pros Full time

    ABOUT US: Established in 1956, BEST is a Canadian janitorial company that aims to create a cleaner world by focusing on communities' social, environmental, and economic impact. We have been recognized by Deloitte as one of Canada’s Best Managed Companies and by Waterstone Human Capital as one of Canada’s 10 Most Admired Corporate Cultures. WHEN YOU...

  • Site Manager

    1 week ago

    New Westminster, Canada BEST Service Pros Full time

    When you join the BEST team, you’ll enjoy:Flexible work schedules for head office positionsCompetitive wages and benefits packagesAn excellent company culture, with access to educational grants and regular team events and celebrationsEmployee recognition and appreciation programsOpportunities for career advancement, on-the-job training, and upskilling...

  • Site Operations Leader

    1 week ago

    New Westminster, Canada BEST Service Pros Full time

    A Canadian janitorial company is seeking a Site Manager in New Westminster, BC. In this role, you will oversee daily operations, ensuring that client specifications are met while managing staff development and safety protocols. Candidates should have a business-related diploma and 1-3 years of experience. Strong leadership and communication skills are...

  • Site Operations Leader

    1 week ago

    New Westminster, Canada BEST Service Pros Full time

    A Canadian janitorial company is seeking a Site Manager in New Westminster, BC. In this role, you will oversee daily operations, ensuring that client specifications are met while managing staff development and safety protocols. Candidates should have a business-related diploma and 1-3 years of experience. Strong leadership and communication skills are...

  • Site Operations Leader

    1 week ago

    New Westminster, Canada BEST Service Pros Full time

    A Canadian janitorial company is seeking a Site Manager in New Westminster, BC. In this role, you will oversee daily operations, ensuring that client specifications are met while managing staff development and safety protocols. Candidates should have a business-related diploma and 1-3 years of experience. Strong leadership and communication skills are...

  • Office Admin- Service Call Booking

    1 day ago

    New Westminster, Canada BC Fireplace Service Inc Full time

    We are hoping to find a dynamic person who can remain calm when chaos strikes, and assist us as we help customers from all over the lower mainland. You will: - provide administrative support to ensure efficient operation of the office through a variety of tasks related to organization and communication. - be responsible for confidential and time sensitive...

  • Food Service Manager

    1 day ago

    New Westminster, Canada Landmark Cinemas Full time

    **WHO WE ARE**: At Landmark Cinemas, we are the Cast & Crew of Canada’s second largest motion picture, theatre exhibition company, and WE love movies as much as YOU love movies. But it’s more than just a movie. That’s why our Cast & Crew are valuable and why we are always focused on creating an exceptional movie experience for our Guests; why the...

  • Administrative Services Manager

    1 week ago

    New Westminster, Canada Fair Waves Coffee Inc Full time

    Education: - Expérience: - **Education**: - Bachelor's degree - ** Tasks**: - Co-ordinate administrative services - Evaluate the operations of a department providing administrative services - Manage the operations of a department providing a single administrative service - Collect and record administrative and service fees - Plan, organize, direct,...