Office Admin- Service Call Booking

6 days ago

New Westminster, Canada BC Fireplace Service Inc Full time

We are hoping to find a dynamic person who can remain calm when chaos strikes, and assist us as we help customers from all over the lower mainland.

You will:

- provide administrative support to ensure efficient operation of the office through a variety of tasks related to organization and communication.
- be responsible for confidential and time sensitive material.

Daily Duties:

- Verify customer requirements, obtain customer data, equipment data if applicable, create a customer profile and book service appointments
- Enter data/invoices into in-house software; training provided
- Be responsible for preparing technicians for their day, ensuring their vehicles are stocked appropriately and go over the previous days calls
- Resolve customer complaints courteously and promptly or refer to office manager if needed
- Provide support and aide Office Administrator as needed

This position is ideally suited for someone that possesses the following:

- General knowledge of Microsoft Office, Outlook, internet search, map reading, typing/keyboarding skills
- Excellent communication skills, both verbal and written
- Confidence and ability to connect with customers
- Ability to work well under pressure and independently with mínimal supervision.
- The ability to solve problems, resolve disputes and exercise sound judgement
- Friendly, energetic, approachable with positive attitude and outgoing personality
- Ability to multi-task with excellent time management skills
- Some knowledge and experience in the gas fireplace industry as asset but not required
- Driver’s license and vehicle would be an asset as transit is limited, but not required

We offer a range of benefits including but not limited to:

- Extended health benefits package after probationary period
- Ongoing training and support
- Great working environment with fun kind people
- Staff appreciation days/events
- Work hours are Monday to Friday, closed all statutory holidays

**Job Types**: Full-time, Permanent

**Salary**: $17.02-$27.35 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- New Westminster, BC V3M 6N1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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