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Customer Service

2 weeks ago

Toronto, Canada Toronto Public Library Full time

Job Number:

- J1225-0121
- Posting Date:

- January 5, 2026
- Closing Date:

- January 11, 2026
- Job Title:

- Library Assistant [Public Services] (Sunday)
- Branch/Department:

- Various
- Division:

- Various
- Employment Type:

- Sunday
- # of Open Positions:

- 10
- Salary:

- $33.78

**SUNDAY TEMPORARY ASSIGNMENTS**

**May 3, 2026 - January 3, 2027**

**JOB TITLE: Library Assistant [Public Services] (Sunday)**

**LOCATION: Various**

NOTES:
**DATES OF WORK**:
Sunday Library Service will be offered for the session: May 3, 2026 - January 3, 2027

(Excluding the following dates: May 17, 2026, August 2, 2026, September 6, 2026, October 11, 2026, and December 27, 2026)

**TEAM A**:[2026] May 3, 31 | Jun 14, 28 | Jul 12, 26 | Aug 9, 23 | Sep 20 | Oct 4, 18 | Nov 1, 15, 29 | Dec 13| (15 days)

**TEAM B**:[2026] May 10, 24 | Jun 7, 21 | Jul 5, 19 | Aug 16, 30 | Sep 13, 27 | Oct 25 | Nov 8, 22 | Dec 6, 20| (15 days) [2027] Jan 3| (1 day)

**HOURS OF WORK**:
Regular Sunday hours: May 3, 2026 - January 3, 2027

12:00 p.m. - 5:00 p.m.

**BRANCH CLOSURE**:
Staff assigned to branches that close during the Sunday session for State of Good Repair (SOGR) projects will be assigned to work at an alternate location.

**PROGRAMMING**:
Staff positions with Programming in their job description (e.g. Library Assistant, Senior Library Assistant, Librarian, Digital Design Technician, and Branch/Department Head) may be called on to offer library programs. To support staff who are assigned to one of these positions and have no experience in programming, training will be available.
- Staff responsible for delivering programming on Sundays will be required to provide a current Vulnerable Sector Police Reference Check.

**PAYMENT**:
Employees who work on Sundays shall be paid a premium for all hours worked of $5.00 per hour.

**JOB DESCRIPTION**:
**SPECIFIC POSITION INFORMATION**:
The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.

**JOB SUMMARY**:
To provide customer service in a branch.

**DUTIES**:
Under the general direction of the designated supervisor, this position is responsible for:
**Leadership Functions**:

- delivery of service in the absence of the designated supervisor
- participating in implementing training programs
- selects and trains Page staff as delegated
- provides verbal input to performance appraisals of staff

**Service Functions**:

- providing information services
- planning, conducting and evaluating individual programs and events
- participating in community outreach
- performing circulation functions
- performing database maintenance functions
- weeding under system guidelines
- performing various duties at the branch, area and system level in special areas of expertise

**QUALIFICATIONS**:

- Bachelor’s degree or Diploma from a Library Technicians course from a community college or similar institution or equivalent combination of education and related experience
- Minimum of 1 years’ experience
- Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
- Good communication, interpersonal and organizational skills
- Ability to provide information services to all age groups
- Ability to do outreach
- Ability to plan, conduct and evaluate programs and events
- Ability to exercise sound judgement and to use problem-solving skills

**About TPL**

Toronto Public Library (TPL) is North America’s busiest public library system. TPL employs approximately 2,400 staff who provide high quality library services to the people of Toronto across 100 locations.

**ACCOMMODATION**:
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

**APPLICATION PROCESS**:
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
- Sunday Application - Posting Summer 2025 - Part A
Sunday Application - Posting Summer 2025 - Part B