Parts and Service Advisor

5 days ago

Dartmouth, Canada Parts for Trucks Full time

**Parts for Trucks** has been an industry leader providing parts and service to the heavy-duty trucking industry for over 100 years. Operating 32 sales / warehouse outlets and 15 service facilities from coast to coast, **Parts for Trucks** offers a complete range of products and services for all makes of trucks and trailers.

We are currently seeking a **Parts & Service Advisor** to join our team at the Dartmouth Trailer Shop in Burnside, NS.This is a full-time, permanent position.

**Details**:

- Greet customers and offer excellent customer service from intake to release of their vehicles.
- Document issues based on customer description and vehicle condition.
- Translate customer-reported problems to actionable work orders for technicians to complete.
- Invoice and collect payment from customers for services rendered.
- Handle and resolve customer complaints regarding services.
- Maintain customer records and enter data into computer databases.
- Assist technicians by looking up parts needed for repair.
- Coordinate with the service team to ensure parts are available or ordered promptly when needed.
- Receive, unpack, and store parts.
- Manage and maintain inventory levels to meet service needs.
- Maintain a safe, clean, and organized work area.
- Continuously improve parts and industry knowledge through research and training.

**Requirements**:

- Completed Grade 12 and minimum one year experience as a Service Writer and/or Parts Advisor or in a similar field.
- Demonstrated industry knowledge of parts and service department procedures, materials, and software.
- Exceptional customer service skills with the desire to exceed customer expectations.
- Organizational skills including attention to detail and efficient record-keeping skills.
- Basic computer skills and experience with computerized business systems.
- Standing and some moderate to heavy lifting (up to 80 pounds).

We offer a competitive compensation package, including group benefits, a retirement savings plan, safety allowance, employee assistance program, and stable employment. Earnings will be commensurate with qualifications and experience.

**Parts for Trucks**
Cameron Maynard, Service Manager
52 Wright Ave
Dartmouth, NS B3B 1C6

We thank all applicants for their interest. Only those selected for an interview will be contacted.

**Parts for Trucks is an equal opportunity employer. We value a diverse and inclusive workplace and are committed to equitable hiring practices.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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