Support Care Navigator

WellFort is seeking a Support Care Navigator to join our team
The Support and Care Navigator assists the client along their journey through WellFort’s programs and services. The SCN may be assigned to focus on one or more stages of the client’s journey, but generally they will have the capacity to support clients through intake, assessment and service delivery and provide instrumental and community support as needed, working within WellFort’s service delivery frameworks.
The SCN works as part of an inter-disciplinary team functioning both independently and with other staff in client support and education, as well as participating in WellFort outreach to priority populations
RESPONSIBILITIES
Care Navigator Support in the Centre
- As part of the circle of care supports clients with their care plans including Health Links
- Collaborates and delivers Shared medical appointments and other wellbeing initiatives
- Collaborates and delivers health promotion, education, prevention, and CDSM workshops
- Conducts intake interviews to ensure that clients meet WellFort’s mandate
- Registers clients and collects socio economic demographic and other relevant information
- Conducts client assessments such as PHQ9’s etc.
- Leads Client Advisory Committees, client engagement and feedback mechanisms and client experience surveys
- Provides a comprehensive introduction to all eligible services
- Connects clients to appropriate community and social supports
- Provides a range of instrumental supports (forms, interpretation, and internal referrals)
- Initiates the discharge process and plans for clients as appropriate
- Conducts annual updates of socio-economic demographics
- Maintains records, forms and electronic encounter data as required
- Ensures that the welcome area is welcoming and user friendly
- Provides back-up support for the front desk as required

Client Adviser, Support and Education in the community
- Provides clients with support services, e.g. external referrals and information regarding community services, shelters, government services, partner agencies; assists clients with access to items such as clothing, food and needle exchange
- Provides occasional accompaniment to services e.g. emergency room, specialist appointments, shelters or other agencies
- Provides information on internal and external resources as required

Health Promotion
- Design and evaluate health promotion programs and activities to support clients and community members to make healthy lifestyle choices, while addressing issues that limit those choices and to enhance ability of vulnerable residents to function independently, improve or protect the environment and support the development of healthy public policy and practice.
- Supports the Health Promoter to identify and address local health and social issues that impact the health of Bramalea or Malton residents, through research
- Engage community groups and networks in support of community initiatives and represent WellFort at meetings with those groups.
- Represent WellFort at collaborative partnership meetings such as community health week, Peel Pride, cancer screening initiatives, etc.
- Identify assets and resources that can be used to build a healthier community
- Coordinate and align health promotion initiatives with delivery of community health education programs organization wide, including health education in primary and allied care and diabetes education.
- Design instruments for disseminating knowledge to and soliciting knowledge from clients, such as health education materials in the welcome rooms, client surveys and focus groups.

Multimedia
- Care Navigator Support creates content for WellFort’s Website, FrontFace and Social Media accounts, related to Health Education and Health Promotion, programs and activities. Multimedia resources include and are not limited to promotional material, videos and infographics, etc.

Administration
- Supervises and provides support for students from various disciplines with a particular focus on the determinants of health, primary health care and role of community development professionals within the CHC.
- Develops and implements WellFort’s health equity plan
- Develop and implement an annual work plan and work plan tracker in collaboration with direct supervisor
- Participates in research when opportunities arise.
- Provide care delivery at any of the office sites as program needs dictate.
- Consistent access to a vehicle for responsive care delivery at any care delivery location
- Other duties and responsibilities as may be assigned from time to time.

QUALIFICATION, EXPERIENCE & SKILLS
- An undergraduate degree in a relevant field.
- Minimum of two years’ experience working for a community-based health/services and/or values-based organization.
- Knowledge of health and social service providers, their policies, and support networks in Brampton and Mississauga. Familiar with community resources and government services.
- Ability to esta