Order Management Specialist Role

**Join Teleperformance - Where Excellence Meets Opportunity**

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

**Why Choose Teleperformance?**

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

**Become Part of an Exceptional Team**

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

** About Us**

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

**Our Work Culture**

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision-making skills.
- Progressive work environment
- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matter
- Inclusive - Everyone is Included and everyone wins
- We work hard and party even harder.

**About the job**

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.

**What we offer**:

- Hybrid Work (at least 3 days onsite in Toronto)
- Paid Training
- Employee referral program - $500.00 for every referral hired
- Excellent medical, dental and benefits plans
- Great perks on everyday products and services with Canada's leading employee perk program
- Internal career advancement opportunities
- Payrate - 28 CAD per hour

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

**Responsibilities**:

- The Order Management Specialist is responsible for monitoring and support the sales order cycle (input to delivery), with the goal to provide smooth execution of orders and revenue recognition, based on current and future policies, procedures, and guidelines. Will be responsible for acting as brand ambassador between various functional units in the business, including training of support staff at all levels when required. Will make recommendations to processes and systems to enhance customer service offering and reduce cost through analytics and feedback collected via various sources (customer surveys, internal surveys, training/feedback sessions, KPI Call Center data, Salesforce etc.) Is responsible to take ownership of internal or external escalations at L2 level - including continued follow up with customer and internal key stakeholders.
- Resolve all escalated customer and stakeholder inquiries in accordance with the service levels prescribed, leverage on RBH internal knowledge, training and tools.
Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or mis-shipped product.
Offer superior customer experience on every stakeholder interaction, meeting or exceeding internal customers’ expectations.
Support strategic iniatives and project launches for internal stakeholders.
- Responsible for all aspects of order processing; manual order entry, confirming inventory availability, delivery coordination with suppliers and logistics providers, delivery status and order discrepancies.
Coordination and communication of order expedite requests to