Coordinator - Road Operations

2 weeks ago

Quebec City, Canada BIXI Montréal Full time

The road operations coordinator reports to the Director of Road Operations and is responsible for training, supervision and driver performance indicators’ management.

**This is a permanent position of 37.5 hours per week. Full range of benefits are offered after 3 months.**

**Summary of Key Responsibilities and Tasks**
- Manages employee training on an ongoing basis in accordance with the programs and procedures in place and participates in the improvement and compliance of driver training methods.
- Manages and analyzes driver performance using Key Performance Indicators (KPIs) and identifies driver training needs
- Identifies training needs for the Road Operations team based on performance indicators.
- Ensures compliance with health and safety regulations on the road and manages the administrative side of CNESST cases in collaboration with Human Resources
- Coordinates team leaders and supervises drivers
- Conducts disciplinary follow-ups
- Handles customer complaints
- Travels on the road to conduct audits and target gaps to develop training for the road operations team
- Manages and motivates the team in order to achieve set objectives and initiates action plans required to achieve these objectives
- Participates in equipment improvement and optimization with the logistics supervisor
- Encourages teamwork, initiative, excellence and employee engagement
- Participates in the team’s human resources management, including hiring and interviewing, performance evaluation, disciplinary management, and ensures health and safety in operations.
- Performs all other related tasks as assigned

**Working Conditions**
- Permanent position
- Salary according to experience
- Schedule of 37.5 hours weekdays with availability on weekends

**What We Offer**
- Competitive compensation (annual pay increase)
- Service recognition program
- Group insurance coverage (disability, dental, and life insurance)
- 3 weeks vacation and 5 personal days per year
- RRSP with employer contribution of up to 5%
- Medical/dental insurance with 60% of the premium paid by the employer
- Dynamic and mission-driven work environment
- Positive and pleasant work atmosphere focused on teamwork and collaboration
- Casual dress code, clothing provided (some positions)
- And the ever-popular BIXI membership with electric bikes included (to ride freely all summer long)

**Job requirements**:
**Requirements**:

- Bachelor’s degree (relevant experience may be considered)
- Valid class 5 driver’s licence and a good driving record (SAAQ)
- Minimum 5 years of experience in a similar position
- Experience in staff management (coaching and supervision)
- Good priority management, available, autonomous
- Ability to motivate and communicate effectively
- Organizational skills
- Ability to manage stress
- Advanced knowledge of Microsoft suite and comfortable with computer tools
- Flexibility
- Bilingual

Please note that only successful applicants will be contacted.

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