Customer Service Representative

5 days ago

Halifax, Canada Discoverycentre Full time

**Customer Service Representative - Part Time**:
**Customer Service Representative**

**Department**:Marketing and Sales

**Supervisor**:Manager Customer Relations

**Position Category**:Part Time

**Working Hours**:Variable, mainly weekends and some evenings

**Rate of Pay**: $16.63/hour

**Position Summary**

Are you an outgoing and enthusiastic team member with strong administrative abilities and a drive to provide exceptional customer service? The Discovery Centre, Atlantic Canada’s premier science centre, is looking for you to join its team as a part-time Customer Service Representative.

**Responsibilities include**:

- Greeting and welcoming visitors in a professional and friendly manner
- Providing strong administration support with Point of Sale processing, booking, payments, receipting, and Point of Sale reconciliation and reporting
- Supporting the Discovery Shop through inventory management, merchandising, sales promotion and processing store merchandise through the POS system
- Staying current with all Centre activities including, but not limited to, educational & public programs, exhibits, birthday parties, special events, group visits & corporate packages and is completely conversant in all pertinent details such as dates, times, costs, registration processes and requirements
- Processing payments and completing daily cash opening & closing procedures
- Maintaining the front desk and reception area in an organized and clutter free manner
- Other duties as assigned

**Skills & Qualifications**
- A minimum of two years’ experience in a retail, customer service, or sales role
- High school diploma
- Experience with Point-of-Sale systems and cash handling
- Administrative experience
- Demonstrated organizational skills and detail oriented
- Ability to maintain composure and positive customer service while under pressure
- Creative and responsive in problem solving situations
- Must work well in a team environment
- Adaptable to changing conditions in the workplace
- Computer skills - Microsoft Word, Excel, TEAMS, Outlook, and Web literate,
- Bilingual preferred (French/English)

**APPLICATION**:
Discovery Centre is committed to leveraging our facility, people, and programming to create inclusive spaces that ignite a passion for science and discovery. We are also committed to advancing diversity, inclusion, equity, and accessibility practices within our workplace, public engagement spaces, and programming. Our Centre’s Board of Directors, management, and staff believe diverse participation and representation are essential and that our networks thrive when we create an inclusive and equitable culture where all people can see themselves reflected, feel respected, and have their contributions valued.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

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