Team Lead Residential Program

Are you interested in making a difference in the lives of marginalized populations?
The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.
Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.
We have one (1) permanent full-time position.
Working days from Monday to Friday from 08:30 to 15:30 with after hours support, totaling 37.5 hours per week.
A vehicle is required for this position.
This posting closes on October 19, 2025.
Program Summary
The Calgary Alternative Residential Services (CARS) program assists individuals with developmental disabilities to become more independent through skill acquisition, empowerment and full inclusion in society, thus improving their quality of life. The CARS program focuses on ‘person-centered planning’ - people supporting people - based on the individual’s needs. Through a self-directed process, the individual will be assisted in identifying areas of support that are important to them and will contribute towards their personal goals.
Job Summary
The Residential Team Leader role supports the day-to-day operations of several overnight staffed residences at Calgary Alternative Support Services Inc. (CASS). This role supports staff and clients to build a strong sense of empowerment, make positive decisions and help establish themselves as a part of their community and provide development and stability in the client’s daily activities.
This role is responsible for establishing professional boundaries with the frontline support staff and the client, providing guidance to the client regarding emotional support, daily living skills, and community resources. This role further provides supervision to the frontline support staff in their duties while also addressing the needs of the work environment and living environment.
**Key Responsibilities**:
Client
- Establish respectful and professional boundaries while developing positive working relationships with clients
- Establish and maintain a positive professional working relationship with client guardians and client supports where applicable
- Be available to clients in emergencies
- Help develop and implement Individual Support Plans (ISP) that are individualized and based on specific client needs, desires, and goals
- Work with the Community Support Coordinator (CSC) to hire the appropriate supports to implement the goals established in that plan
- Assist clients in the development and monitoring of goals and objectives indicated in their ISP
- Support individuals in specifically identified areas to live independently or increase independence in the community. This may include daily living skills, community inclusion, recreation and leisure activities, and management of health-related matters as directed by the CSC
- Help recruit and screen individuals with the training and personal attributes to meet the identified needs of a given client
- Ensure client preferences are reached to the fullest extent possible
- Meet client preferences to the fullest extent possible
- Support relationships between clients, their support network, and other community members
- Liaise with guardians and family members, as required
- Meet with clients regularly to establish rapport and monitor any changes in support needs
- Input case notes into CASS database; PEAK, if required
- Research community resources that can help support the client’s current desires and needs
- Maintain up-to-date, accurate, thorough, and complete financial reporting of any client finances and purchases made on behalf of, or for, the client
- Address client medical needs (physical and psychological) through appropriate and timely medical care, arrange and document appointments, and assist clients with implementing and following through on medical recommendations and follow up
- Navigate and explore community resources and activities for clients to participate in

Agency/Residential Program (CARS)
- Understand and adhere to CASS Policies & Procedures and program-specific expectations as defined in Program Operations Manual; providing direction and clarification around specific policies and expectations to frontline support staff where needed
- Complete client and agency-specific paperwork in a timely fashion
- Actively participate in the CASS health and safety program, and adhere to health and safety policies per CASS Policy & Procedures and Alberta OH&S legislation, providing direction and clarification to frontline support staff where needed
- Maintain valid certification in all core training/employment requirements and any additional training as assigned based on client support needs or sup