Visitor Services Counsellor

**Job description**

**Visitor Services Counsellor - (Campbell River) Seasonal - Full-time, Part-time & Casual positions available**

4VI (formerly Tourism Vancouver Island) is recruiting for seasonal, full-time, part-time and casual Visitor Services Counsellors in Campbell River. 4VI has several job openings for qualified and passionate individuals looking to join a team of tourism professionals who love where they live, and love what they do. If you are a service-oriented person with natural people and communication skills and love to promote Campbell River and our beautiful island to locals and visitors — we want to hear from you.

4VI is a purpose-driven tourism management organization representing and supporting the tourism & hospitality industry of Vancouver Island and operates the Campbell River Visitor Centre. We are grounded by our guiding principles of inclusion, reconciliation and mindful travel promotion.

**About the position**

You will report to the Visitor Services Supervisor, and will be an important member of the Visitor Services team. Your primary responsibilities are to deliver exemplary customer service and provide sound local knowledge of the tourism-related offerings of Campbell River and the surrounding areas. You will also assist in the day-to-day operation of the Visitor Centre, or at various mobile kiosks in the community to ensure Visitor Centre Network requirements and standards are met. Responsibilities also include engaging with visitors at the summer mobile kiosks or at the Visitor Centre by providing personalized service; to promote tourism stakeholders and Campbell River as a preferred travel destination and provide general support to the Destination Campbell River team as required.
- Greet visitors in a professional, prompt and friendly manner.
- Promote the stakeholders, local tourism products, services and events.
- Create travel itineraries in response to resident and visitor inquiries.
- Encourage safe travel practices in our community and advocate for longer and return visits.
- Assist in ongoing community and stakeholder outreach to collect updated operational information.
- Research and maintain community information relevant to any travel advisories.
- Summarize and report any findings and important feedback to the Visitor Services team in regards to safety and stakeholder concerns.
- Maintain and update files and reference manuals.
- Gather and submit statistical reports for Destination BC on visitations.
- Assist the staff with program administration or as required.

**What we are looking for**
- A post-secondary education in a relevant field like Tourism Management, Marketing or Volunteer Management is considered an asset
- Experience in tourism, with a focus on visitor services and volunteer management is an asset
- Excellent verbal and written communication skills
- General office skills, including basic computer literacy
- Able to work well with a small team and be goal oriented
- High degree of sensitivity in dealing with the public, and stakeholders
- Able to work independently, show initiative and meet deadlines
- Able to work flexible hours as required
- Able to work on multiple projects simultaneously
- A valid drivers’ license and a reliable vehicle is preferred

**Who you are**
- You are a people-person who enjoys building respectful and collaborative partnerships within your community;
- You are a strategic thinker with the ability to influence, engage and motivate others to action;
- You are a team-oriented worker who thrives best in an environment of collaboration and shared responsibility;
- You are highly self-motivated and love deadlines, which you meet with ease and successful delivery;
- You face challenging situations with the diplomacy and respect necessary to achieve cooperative outcomes;
- You are organized and can juggle competing priorities. What we can offer
- Rewarding work that serves the economic growth of tourism-dependent businesses;
- A fun, creative and fast-paced team environment, with a culture that prioritizes work-life balance and fulfillment of your professional goals.

**How to Apply**

4VI gratefully acknowledges that we live, work and play on the traditional, ancestral, and unceded territories of the Kwakwaka'wakw, Nuu-chah-nulth, and Coast Salish peoples. Moreover, 4VI gratefully acknowledges that the Campbell River Visitor Centre and its services are on the traditional unceded territory of the Liǧʷiłdax̌ʷx̌ Peoples: the We Wai Kai, Wei Wai Kum and Kwiakah Nations.

**Job Types**: Full-time, Part-time, Casual

Pay: $19.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Flexible schedule
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Every Weekend
- Monday to Friday
- Weekends as needed

Work Location: In person