Victim Service Worker

**About us**

Campbell River Family Services Society is a non-profit charitable organization that has been providing quality services to individuals, children and families living in the Campbell River area since 1977. With more than 30 employees, we offer a wide range of programs and services, including support, counseling, education, prevention and crisis intervention. We are governed by a volunteer Board of Directors and have been accredited by the Commission on Accreditation of Rehabilitation Facilities (“CARF”) since November 2004.

Campbell River Family Services Society has an opening for a **Victim Service Worker.**

**HOURS**: 35 hours per week **please note the position is temporarily 35 hours per week until March 31, 2025. April 1, 2025, the position returns to its status of regular, part-time and 20 hours per week.**

The Victim Service Worker provides support services, practical assistance, information, and referrals to victims of crime as well as participating in public education and maintaining up to date information on referrals and developing community relations.
- Conducts client intake by performing duties such as obtaining demographic information, providing information regarding the victim service worker’s role and the services offered by the organization, assisting clients in completing intake forms, and explaining issues related to confidentiality.
- Provides emotional support to clients who have been victims of crime through active listening, debriefing, and validating client’s emotions.
- Assesses clients’ need for other services and provides them with information on helping organizations and professionals such as community service agencies, counsellors, legal aid lawyers, physicians, and mental health services. Recommends appropriate services to clients.
- Provides crisis response and intervention as necessary.
- Supports clients’ interests and rights by performing duties such as liaising for clients with the police and Crown Counsel and obtaining information about clients’ cases, including case status and hearing dates.
- Provides information on police, legal and medical systems in general and specific to the client’s case. Provides information on crime prevention to clients to help them avoid re-victimization.
- Provides court support services such as explaining court processes and trial procedures and providing court orientation and information on court preparation.
- Provides accompaniment and/or transportation such as to court, police, and medical appointment.
- Assists clients in completing legal forms such as Crime Victim Assistance Applications and Victim Impact Statements.
- Participates in public education to raise awareness of physical or sexual assault and/or abuse.
- Consult and liaise with community service agencies to maintain up-to-date information on available resources and develop community relations.
- Maintains and provides statistics and reports regarding service delivery as required.
- Performs other related duties as required.

**QUALIFICATIONS & EXPERIENCE REQUIRED**
- Diploma in a related human/social service field
- Two (2) years recent related experience
- Or an equivalent combination of education, experience, and training

**ABILITIES, SKILLS AND KNOWLEDGE**:

- Communicates clearly both orally and in writing using good interpersonal skills
- Demonstrates the ability to work independently and to respond to crisis situations
- Good organization and time management skills
- Cultural sensitivity and understanding of the client

**ADDITIONAL INFORMATION**:This position requires you to work in a stressful environment, often dealing with clients in crisis situations.

**RATE OF PAY**

Current Wage as per Collective Agreement

Grid Level 11 - $27.54 - $31.61 per hour*

**STARTING DATE**:
November 18, 2024

**OTHER DETAILS**:

- **A vehicle is required for the performance of duties.
- This position requires union membership.

**Job Types**: Full-time, Temporary

Pay: $27.54-$31.61 per hour

Expected hours: No more than 35 per week

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift

Ability to commute/relocate:

- Campbell River, BC: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Expected start date: 2024-11-18