Restaurant Expeditor

_Become part of our passionate team of hospitality professionals delivering genuine and thoughtful service to our guests at The Pearle Hotel & Spa._

The Restaurant Expo sets the pace and organization for efficient food delivery to restaurant guests. The primary point of communication between the dining room and the kitchen, the Expo is a very organized individual who remains calm and collected when the dining room gets busy and is able to balance competing priorities. The Restaurant Expo is also responsible for guiding the Support Team, providing direction and supervision when necessary.

**Key Accountabilities**
- Primary point of communication between kitchen team and front of house
- Supports the successful execution of service
- Experience in Hospitality and/or Customer Service is an asset
- Remain alert and conscientious to our guests and their needs and work to accommodate any requests to ensure a luxury experience.
- Take direction from the dining room and kitchen teams
- Understand the composition of each menu item as well as the ingredients and allergens present in each dish.
- Assist servers with table maintenance by removing courses when completed; replenishing utensils; refilling water glasses, resetting tables as required.
- Demonstrate a sense of urgency while remaining poised during peak periods and seek out additional tasks during slower periods, such as polishing cutlery or glassware, assembling items necessary for reset, etc.
- Communicate and be an example of Pearle Hospitality's core values by demonstrating genuine and thoughtful hospitality in the day-to-day execution of duties.
- Embody a great service culture and create a high level of service standards and excellence

**What we would like you to bring to the position**:

- Restaurant or customer service experience is considered an asset
- Ability to work weekends and nights
- Take direction and instruction well
- Willingly accept additional tasks as required for the effective functioning of the work unit.
- **Communication**: Listen attentively to guest's questions and requests. Effectively share information about guest requests with the Restaurant Manager or Servers
- **Organization**: Ability to multi-task effectively in a fast-paced environment and prioritize tasks as necessary.
- **Personable**: Professional appearance, positive and proactive attitude, and exhibits genuine and thoughtful hospitality in all interactions.

**Why join the Pearle Hospitality team at The Pearle Hotel & Spa**:

- Hotel, Spa, Dining, and golf privileges and discounts across all Pearle properties
- Co-pay benefits for permanent team members after 3 months
- Training and Development to support personal & professional growth
- Ability to grow with Pearle Hospitality, a collection of fine hotels, restaurants and event venues with an exciting hotel expansion plan
- A fun place to work with an amazing team and company culture
- Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting._

**Job Types**: Full-time, Permanent

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Employee assistance program
- Extended health care

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend

**Experience**:

- Host/Support/Expo: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person