Guest Services Attendant

2 weeks ago

Calgary, Canada Concorde Entertainment Group Full time

**ABOUT THE POSITION**

Our new concept Pineapple Hall is looking for Guest Services Attendants to fill out our team on a full-time basis. As a guest services attendant you will be responsible for several functions including, but not limited to, taking orders and guiding guests through the menu, restocking supplies and greeting customers. Customer service skills are considered an asset. If you would like to experience everything new and exciting that comes with opening a new concept, this is the job for you

**WHO WE ARE**

Pineapple Hall is one of the newest additions into the Concorde Group Family. Located in Stephen Avenue Place, this energetic and sophisticated new Foodhall concept is based on showcasing all that Concorde has to offer in one convenient spot. Have you ever wanted your favorite dish from Lulu Bar or Bridgette Bar, but dont have time to be seated in a restaurant? Now you can get all your favorites in one place and in one easy step. The Pineapple hall allows you to grab a quick lunch and choose from all your favourites, or try something new

**WHAT WE OFFER**- Competitive Hourly Wage
- Gratuities
- Extended health benefits after 90 days for employees working 28+ hours per week
- 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

**WHAT YOU'LL DO**- Take customer orders and payments, and process through our POS system.
- Pay close attention to details when customers are ordering their preferences.
- Ensure the highest level of hygiene is adhered to by all personnel.
- Ensure that the venue is always maintained at the highest level of cleanliness.
- Consistently conduct yourself in a professional and positive manner when greeting customers.
- Aid in meeting and exceeding department objectives.
- Motivate fellow staff and encourage high self-esteem and efficiency in the workplace.
- Respond in a positive, budget-conscious, and timely manner to all internal and external guest requests and complaints.
- Accurately follow all reporting procedures for accidents and incidents in the workplace.
- Adhere to all policies and guidelines.
- Perform other related ad-hoc duties as required.

**WHAT YOU HAVE**- Previous work in the hospitality.
- Experience with using a POS system.
- Excellent customer service skills.
- Flexibility to work various shifts.
- Great multi-tasking skills.
- Strong English communication skills.
- Basic Math skills.
- Ability to maintain composure, professionalism, and ensure coworkers are supported in difficult and stressful situations.
- Ability to stand for extended periods of time and can lift up to 50lbs.

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