Manager, Vendor Management and Business Process

Requisition ID: 162444 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose**: The Manager, Business Process is responsible for the end to end change management and sustainment of all vendor related changes for assigned Canadian Banking Line of Business.. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **Key Accountabilities**: - Liaison with all internal stakeholders and vendors; ensure all applicable stakeholders are kept informed and aware of all updates and provide sign off for all vendor related activities. - Work with vendors to ensure all activities are completed accurately and on a timely basis. - Responsible for highly complex change requests for all vendors who are affected by any change activities to our key vendor processes; including projects where content changes need to be made (i.e. correspondence releases, welcome packages, and inserts/messaging). - Primary contact for Line of Business on all items related to change management activities with our vendors. - Acts as a team lead and provides ongoing mentorship for Senior Analysts - Track and provide the change management costs to the Vendor Manager to ensure we are on plan or are aware of any variances to the forecasts provided by the vendor. - The incumbent will ensure all procedures, playbooks and databases are kept current and accurate - Provides support and execution of testing strategies along with governance of vendor, BNS IT and Product facilitation for end to end business acceptance testing for vendor related implementations. - Ensure full oversight of vendors/segments as assigned. - Develop reporting and analysis specific to vendor requirements assigned vendors. - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - Resolve vendor change related issues and manage issue management action plans. Triage vendor issues to respective Vendor Manager where required - Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. *** **Education and Other Requirements**: - An understanding of the products, services and value proposition he/she is responsible for supporting; Working knowledge of the Retail Products industry preferred - Strong written and oral communication skills; - Intermediate proficiency in Microsoft Excel/Word/PowerPoint - Experience in project management or quality assurance testing - Experience in working with third party organizations - Experience in vendor management - Must possess independent decision making and the ability to work with little direct supervision - Strong relationship management skills - Strong time management skills required Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.