Business Support Coordinator

2 weeks ago

Halifax, Canada Eastlink Full time

**Designated office**:
6080 Young Street,
Halifax, NS

**This position is**:
Hybrid, at least 3 days per week in office

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

**Responsibilities**:
Provide technical support to Inside and Outside Sales Team, prior, during and after customer sale including:

- Verify existing programming and local service requirements prior to switch over.
- Coordinate with Sales and Repair to resolve escalated customer service issues.
- Communicate with both the client and sales team to propose service enchancements for service.
- Aid in the training and knowledge share of both internal and external clients on new or updated products.
- Complete work orders and enter into Eastlink’s provisioning systems.

**Requirements**:

- 3 years’ experience in a related position, previous telephony experience required.
- Post-secondary education focused in business or technical related field or equivalent experience.
- Proven track record of providing superior customer service.
- Understanding of Structured Cabling, Fiber Optic, and Fiber Coax systems is an asset.
- Excellent troubleshooting skills, ability to troubleshoot and maintain telephone setups/systems preferred.
- Ability to multi-task, prioritize workload based on various service level agreements.
- Strong interpersonal skills with emphasis on positive results.
- Valid driver’s license coupled with a satisfactory driver’s abstract.
- Frequent local and regional travel is required for this position.

Why Choose Eastlink?
Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
Get your career started with us and stay with us, your journey begins here

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