Dispensary Supervisor

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For over 59 years, Yurek has set the standard of pharmaceutical care in Southwestern Ontario. From product and medication recommendations to community outreach programs to diabetes consultations and flu shots, we are committed to providing you superior products, advice, and services to help you get the most out of life.

We are currently looking for a dynamic and personable **Pharmacy Assistant** to join our **Yurek Pharmacy** team in St. Thomas.

Although not required, previous experience in healthcare is preferred - former PSW/HSWs are greatly encouraged to apply.

**‎Job Summary**

The Dispensary Supervisor is responsible for supporting the Dispensary Manager in implementing and overseeing the training of Dispensary Assistants, students, and Registered Technicians. They are also responsible for constantly assessing, prioritizing, and delegating tasks as required throughout the day to efficiently manage workflow. They must be able to consistently offer guidance and supervision to other assistants or technicians regarding all regular day-to-day functions.

If the job is held by a Registered Technician, they must be able to perform all tasks as laid out in the Registered Pharmacy Technician job description.

They must be able to work as a team member and leader and be able to efficiently manage time and tasks in a busy work environment.

**‎Duties and Responsibilities include**:

- Empowered to supervise Dispensary Assistants daily and handle any performance issues that arise immediately, regarding behaviors, customer complaints, and quality and productivity concerns. All issues must be reported to the Dispensary Manager
- Assists in implementing dispensary training for staff.
- Assists both clients and other staff members as required, both within and outside the dispensary to the best of their abilities.
- Shows an exemplary level of customer service that meets Yurek standards.
- Leads by example and involves assistants and technicians in teaching them to solve their own problems as they arise.
- Champion building long-term client relationships through both personal, online and telephone interactions
- Adherence to all relevant guidelines including the established processes and procedures and all applicable regulatory requirements.
- Participate (and lead as required) in continuous improvement and corrective action activities and assist in amending, writing, and reviewing all policies and procedures within the department as required.
- Represents Yurek at promotional activities including, but not limited to, attending/presenting at events, and writing content for marketing materials, publications, and social media.
- Other duties as assigned by the Dispensary Manager, OCP Designated Manager or the supervising pharmacist.
- Maintains the confidentiality of all records as laid out in store operating policies and procedures particularly as they pertain to access, security, and retention. Also participates in the destruction of confidential and hazardous waste products.

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**Education, Skills and Job Requirements**:

- High school Diploma
- Community College Accreditation as a Dispensary Assistant, Pharmacy Technician or on the job training.
- OPC Certification as a Registered Pharmacy Technician (RPh.T.) or eligible for certification by OCP an asset

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**Yurek has a very competitive compensation package and other perks including**:

- Opportunity to receive discretionary cash bonuses twice per year
- Health/Dental/Life insurance benefits package, where the cost is shared between the employee and Yurek
- Group RRSP with Employer Contribution
- Education Assistance Program for approved courses to upgrade knowledge/skills
- Waived dispensing fees at pharmacy as well as being able to purchase all retail and home healthcare items at cost
- Opportunity to work in a family business where you immediately are treated like family and have an opportunity to grow quickly

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**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- St. Thomas, ON N5P 1C3: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (required)

**Experience**:

- Pharmacy: 2 years (preferred)

Work Location: In person