Computer Operator

Not just a job...
a community
a partnership
a team

You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team Our **IT**department at our head office in **Richmond BC**currently has opportunities for:
**Computer Operator**

Our leading edge Information Technology department helps support the business of London Drugs Limited. As part of this team, Computer Operations maintains a 24/7/365 presence to run and monitor the core server environment and wide area network.

**Responsibilities include**:

- AS400 batch processing and maintenance tasks according to assigned run schedules
- Monitor alerts via system monitoring tools
- Problem reporting/escalation via call tracking software
- Printing of reports and order processing labels for Head Office and Distribution Centre
- Technical writing in creating or modifying existing documentation
- Receives daily operational instructions and guidance from the Senior Operators
- To assist Senior Operations staff and I.T. Engineers / Administrators where necessary and required.
- Follow up on problems or inconsistencies in media management systems through regular audit procedures or when reported.
- Following established procedures, formats and layouts, produce the appropriate documentation for new or existing procedures
- Receive problems assigned to the Computer Operations Support incident call queue and follow up to resolution.
- Continually monitor system performance and status during operation hours and after normal hours in the case of an emergency.
- Good communication skills, both written and verbal.
- Adapts easily to change.
- Strong analytical and strategic thinking skills.
- Sound judgment and ability to effectively problem solve as required.
- Ability to work quickly and accurately under pressure.
- Highly organized and able to multitask effectively and work under changing priorities.
- Ability to relate to all levels of personnel.
- Ability to exercise professional judgment, delegate and follow-up.
- Supportive of the technical direction within London Drugs
- Ability and willingness to be flexible in the scheduling of shifts to ensure adequate staffing within the Computer Operations Department.

**EDUCATION & KNOWLEDGE**:

- High School Diploma
- College course or vocational training courses in Information Technology and/or Computer Operations preferred or equivalent experience.
- Have a basic understanding of the key and critical AS400 system administration functions such as user profiles, job descriptions, subsystems descriptions etc.
- Have a basic understanding of Microsoft Server operating system platforms and general networking principles.

If you are a well-organized, self-motivated, individual who has a positive attitude, a desire to support Company initiatives, and a commitment to achieving Company objectives, then we have the opportunity for you to excel
We offer advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as a comprehensive benefits program including:

- Comprehensive medical, dental, prescription drug and vision coverage for you and your family (Ensuring you and your family are taken care of)
- Employee Discount Program (Sharing our success)
- Employee Recognition Program (Tangible rewards for great work)

Employees will be scheduled a minimum of 1456 hours per year (up to 40 hours hours per week) and must be available to work a flexible schedule, Monday through Sunday, for day and evening and overnight shifts.

If you possess the necessary skills and expertise and would like to join an exciting team of professionals,

**_We are an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services._