Account Manager, Pro

2 weeks ago

Remote, Canada Case IQ Full time

Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. We’re proud to count a roster of Fortune 500 companies among our customers, which have relied on Case IQ for managing millions of cases over the past 20 years and helping mitigate billions of dollars in financial and brand risk.

We’re looking for an **Account Manager** to join our Sales team. The Pro Account Manager will work directly with our constantly growing world-class customers. Your focus in this role will be to create happy customers, provide value, and exceed sales targets by expanding our customers use of our software within their team and across their organization.

**What You’ll Do**
- Serve as the lead point of contact for our amazing customers
- Build and maintain strong, long-lasting customer relationships with some of the world’s largest companies
- Develop trusted advisor relationships with key accounts and customer stakeholders
- Champion the customer at all levels internally
- Achieve and exceed sales targets and goals
- Expand accounts by selling new solutions within other departments
- Demonstrate our industry leading software to prospects within customer accounts
- Up-sell enhancements and upgrades to existing customer accounts
- Manage customer contract renewals and system overages
- Assist with client requests and escalations when required

**Who We’re Looking For**
- Coachable and competitive with a track record of winning
- Ability to share ideas and effectively communicate through WHY
- An obsession with being prepared and managing a world-class book of logos with the same level of investment as if it were their own business
- A clear understanding of how to prioritize and execute when faced with competing responsibilities
- Energetic and engaging personality
- 1+ year of experience in sales or account management
- Excellent communication, both verbal and written, in English
- Demonstrated ability to create lasting relationships and exceed sales targets
- Ability to work independently and as part of our team

**Perks and Benefits**
- Work remotely within a flexible work environment (our team spans the US and Canada)
- Competitive company-paid benefits plan starting day 1
- Generous professional development budget
- RRSP/ 401k matching program and company stock options
- Half-day Fridays in the summer + weekly meeting free time blocks

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