Fitness Centre Receptionist

**POSITION TITLE**Fitness Centre Receptionist

**REPORTS TO**Client Service Coordinator

**COMMITMENT**Part Time; approximately 15-30hrs/week

**COMPENSATION PACKAGE**$18/hour

**ORGANIZATION SUMMARY**

Founded in 2008, PISE is a non-profit organization that provides programs and services for South Vancouver Island while managing the Pacific Institute for Sport Education facility, the first summer sport institute in Canada. Nationally recognized for work in the areas of **physical literacy**and **inclusion**, PISE is also a part of the ViaSport Regional Alliance in BC. The organization helps build a healthy, active community while focusing on inclusion, physical literacy, active living and supporting the development of performance sport. PISE’s driving purpose is to transform lives through healthy activity and sport by providing physical activity and health education programming and services for children, youth and adults. Visit PISE.ca to learn more.

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The Fitness Centre Receptionists are responsible for assisting all clients with membership and all program registrations, monitoring client waivers, inputting program attendance in addition to a range of other administrative duties and direct customer service. The PISE Receptionists are also required to be Occupational First Aid (OFA) Level 1 certified as they provide first aid coverage for all occupants of the facility during operating hours. The PISE Receptionists are required to fulfill the job duties efficiently and accurately without direct supervision.

**KEY ROLES & RESPONSIBILTIES**
- Friendly greeting and customer service for all clients
- Use online client registration system
- Provide program/membership information and registration including fee collection
- Cash transactions and daily reconciliations
- First Aid attendant to all building first aid emergencies
- Handling phone-in and in-person inquiries
- Checking ID, membership and waiver information
- Handing/signing out equipment, towels, keys
- Awareness of facility bookings and assist with facility tours
- Assisting team with facility rental set ups and take downs as necessary
- Assisting team with room set ups and take downs as necessary
- Responsible for opening and closing of the building; ensuring all doors are locked and secured
- Cleaning fitness equipment and assisting with maintenance in fitness centre
- Signing out fitness equipment to clients
- Light cleaning duties and tidying throughout facility as necessary including the High-Performance Gym, Regeneration Room, etc. and other duties as required

**KNOWLEDGE, SKILLS & ABILITIES**
- Current Police Information Check with Vulnerable Sector Screen, or willingness to provide one prior to start of position
- Demonstrated previous experience in customer service; cashiering and retail
- Sales skills preferred
- Working knowledge of Microsoft Office, experience using Outlook and other basic computer skills
- Ability to prioritize and multi-task in a busy environment
- Strong work ethic: reliable, team player, positive attitude, independent, enthusiastic and outgoing
- Experience in fitness or recreation settings an asset
- Healthy lifestyle & an interest in health and wellness
- Must be available to work **morning, nights and weekend shifts (morning starts at 7:00am, closing is 10:15pm)**

The following shifts are open:

- Sunday: open and close
- Monday: 2:30pm - 10:15pm or 4:30pm - 10:15pm
- Tuesday: 2:30pm - 10:15pm or 4:30pm - 10:15pm
- Thursday: 7:00am - 12:30pm or 7:00am - 2:30pm
- Friday: 7:00am - 12:30pm or 2:30pm - 10:15pm
- Saturday: 12:30pm - 8:15pm or 2:30pm - 8:15pm

**TO APPLY**

Please submit a resume and a cover letter by **midnight: Friday, October 3rd 2025**to:
Jordan Paterson

Human Resources & Admin Coordinator
- Thank you for your interest in PISE._

**Job Types**: Part-time, Permanent

Pay: Up to $20.00 per hour

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- On-site gym
- On-site parking
- Store discount

Application question(s):

- Are you available to work Friday closing shifts 2:30-10:15pm?

Are you available to work opening shifts? We open at 530am
Are you available to work weekends?

Work Location: In person