Supervisor, Business Services

Why Guelph:
**What we offer**
We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

- Paid vacation days, increasing with years of service
- Paid personal days;
- Hybrid and flexible work arrangements;
- Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
- Extended health and dental benefits, including Health Care Spending Account;
- Employee and Family Assistance Program;
- Parental leave top up program;
- Learning and development opportunities including tuition assistance
- Employee recognition programs.

Position Overview:
Resumes are being accepted for the position of **Supervisor, Business Services** within the Environmental Services Department. Reporting to the Manager of Business Services, this role responsible for leading administrative functions across the department, direct provision of customer relationship management, and manage efficient business practices and service delivery to both internal and external stakeholders.

**Key duties and responsibilities**
- Provide all aspects of supervision including recruitment, training, development and addresses performance management issues with assigned staff.
- Create a motivated, supportive and accountable work environment dedicated to continuous improvement.
- Provide visible and positive leadership to staff, developing and nurturing a work environment that is inclusive, respectful and motivating.
- Participate in budget preparation, forecasting, monitoring and reporting for the division related to operational and capital budget needs.
- Manage quality control and efficiency of financial based activities and provide authorization of procurement, customer invoicing, and payments.
- Oversee and ensure the timely and accurate processing of departmental payroll and financial requirements (ie: timecard entry and management, accounts payable, accounts receivable, Visa reconciliation, journal entries).
- Support procurement of major services, materials, supplies, and equipment; develop and support service agreements and contracts; develop and award Tenders, RFP’s, RFQ’s.
- Provide customer service support for resolving customer inquiries, complex customer service issues, and utility billing discrepancies.
- Review, develop, implement and monitor best practices, policies, and procedures to optimize administration, including the areas of information management and aligning with corporate standards.
- Collaborate and liaise with various departments and peers to meet corporate deliverables and to ensure a consistent approach for all business practices.
- Act as the departmental representative on corporate working groups and special projects, including corporate stakeholder relationship management, policy development, business system enhancements and upgrades, amongst other assignments.
- Responsible for establishing, managing, and monitoring levels of service for all operational area programs including provision of all services in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
- Define and develop performance reporting metrics to support continuous improvement.
- Prepare and execute annual and multi-year business plans for area of responsibility.
- Assess operational needs and ensures adequate resources are available (materials, equipment, staff) to support staff in meeting work objectives.
- Manages response to customer, council, and media requests for information related to areas of responsibility.
- Oversee health and safety for the program area ensuring compliance with the OHSA, corporate policies, and division specific SOP’s.
- Prepare reports, policies, procedures and standards for the division.
- Provide coverage for other management staff as needed.
- Perform other related duties as assigned.

**Qualifications and requirements**
- Demonstrated leadership and supervisory skills acquired through experience supervising, leading and motivating staff, preferably in a unionized environment.
- Experience in vendor management and service delivery.
- General knowledge and understanding of municipal financial administration and accounting.
- Advanced skills in Microsoft Office (Word, Excel, Outlook and PowerPoint).
- Excellent analytical and organizational skills with the ability to manage multiple tasks and deadlines in a demanding environment.
- Ability to communicate effectively and establish and maintain effective working relationships with a diverse group of stakeholders.
- Project management skills with the ability to manage multi‐faceted, concurrent projects and tasks.
- Ability to prepare and implement policies, procedures and training programs.
- Ability to respect and deal with highly confidential and sensitive issues.
- Ability to develop, coordinate and monitor operating and capital budgets, prepare financial statements and perform financial analysis and reporting.
- Excellent customer service skills wi