Production Specialist

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of "Picture Day", Lifetouch has captured the unique personalities of children and families for more than 85 years. **What You'll Do Here**: **Subject Data (EDT) Processing & Picture Day Support** - Validates student data for accuracy then cleans, configures, edits, and uploads Subject Data files (EDT) into system - Uploads Picture Day Data Files (PDDF), Subject Card Elimination (SCE) files, Check-in reports, and Sledgehammer files to OneDrive for photographer use on Picture Day. - Monitors Event Manager to ensure all picture day uploads have been successfully completed. Collaborates with the photo team to finish uploads for missing or incomplete jobs - Receives job files in USB format to upload & complete events. Reformats USB drives upon return from photographers in preparation for future use. **Product Creation & Support** - Creates and designs account IDs as defined by work order instructions - Validates and releases all Host Service Product orders - Works with Partners to configure, validate, and frame wall composites for accounts per work order instructions. - Reviews, edits, and orders Class Composites as defined by program detail instructions - Prepares Separate Sales Group sales list using appropriate information from work order instruction to be provided to accounts. - Responds and resolves support requests from photographers, Sales, and Account Specialists **Photographer Material Support & Kit Assembly** - Assembles and creates kits with all required Picture Day materials for photographers utilizing Salesforce for printing, assembling required materials, and verification of contents for accuracy. - Stages/sets up tamper bag kits in designated location for photographer pick-up. **Shipping and Receiving** - Prepares outgoing tamper bag kits and other mail ensuring appropriate tracking information for all shipments as required. - Receives and checks in QL Area mail tracking logs and process. Reviews all items for accuracy. - Packages and ships items to designated lab, satellite location, or other defined locations. **Customer Support** - Research customer issues and partners to resolve as appropriate. - Communicates with lab, Account Specialists, Sales Pros on work-in-process job issues. - Contact appropriate school personnel to review, update and finalize staff and graduation composites. - May be required to provide office filling and other administrative functions. **Office Administration & General Support** - May be required to assist onboarding new staff and cross-train. - Always represents Lifetouch in a professional manner while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations. - Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines. - Other duties and functions as assigned. **The Skills You'll Bring**: - High School diploma or equivalent. - Basic computer skills (e.g., navigation, data entry) (specifically Microsoft Excel). - Attention to detail. - High level of accuracy. - Ability to handle high volume of work and meet deadlines. - Excellent verbal, written and interpersonal skills. - Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it's the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site._