Technical Support Specialist

2 weeks ago

Toronto, Canada SS&C Technologies Full time

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
- Job Description
- Technical Support Specialist
- Status: Full Time
- Location: North America - Flexible
- Salentica, a division of SS&C Technologies, a world-leading provider of comprehensive investment management systems and services, is looking for an experienced individual to join our team in the role of Technical Support Specialist.
- Responsibilities:

- Manage support incidents to exceed client expectations and service level agreements.
- Escalate product issues with the development team, account managers, and external support as needed.
- Provide business and technical service for our customers Salentica’s Engage CRM platform (Dynamics 365 CRM), Azure, Office 365, Exchange, SharePoint and other Microsoft ecosystem solutions.
- Participate in project efforts to deliver new functionality to clients on the Engage platform including configuration, design, and build for Dynamics 365 and MSFT Power Automate.
- Acquire and maintain ongoing knowledge and expertise of Salentica, Microsoft and other software.
- Participate in client education and other client initiatives.
- Creating knowledge base articles for internal and external consumption.
- Work in collaboration with other team members for continuous process improvement.
- Required Skills and Experience:

- Post-secondary degree/diploma in an IT field required.
- Microsoft Certified Professional or other equivalent IT specialist certification is considered an asset.
- Minimum 1-3 years of experience in a Helpdesk or Technical role.
- Methodological problem identification and solving skills; ability to assess an issue to provide solutions and recommendations.
- Outstanding customer service skills; oral, written communication, organization, and time management
- Proficient command of the English language.
- Self-motivator; able to grasp concepts quickly with mínimal supervision, take ownership of projects and follow them through to completion.
- What will set you apart?
- Proven ability in working in a customer service environment
- Detailed oriented
- Strong analytical skills
- Outstanding communication skills; both oral and written
- SS&C Offers:

- Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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