Business Development Rep-1

6 days ago

Richmond, Canada FedEx Canada Full time

This is an interview position.

To administer all new account requests and educate customers on both FedEx Express and Ground. This includes the promotion and selling of FedEx services over the phone to existing and new customers with the objective to retain and expand our customer base.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred.

Twelve (12) months of current Customer Service Rep - Call Centre experience (i.e. within the past 12 months)

Must be Sales focused and oriented.

Knowledge of FedEx products and service, including international customs regulations required.

Must be familiar with FedEx automation (fedex..ca / IVR) to be able to promote and educate our customers.

Trained on the opening of new accounts as well as FedEx Ground.

Knowledge of Canadian and USA Customs regulations as well as understand the proper process for POA and Credit agreements.

Must be able to operate in a PC Windows environment and achieve minimum thresholds on mandatory testing and training.

Excellent negotiation, verbal and interpersonal skills.

Strong written, analytical and problem solving skills.

Ability to organize and prioritize tasks and responsibilities

Demonstrated ability to work independently with minimum supervision; handle stress and work in a highly pressured, monitored and changing work environment.

Must be flexible and able to work different schedules and holidays based on business needs.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred.

Twelve (12) months of current Customer Service Rep - Call Centre experience (i.e. within the past 12 months)

Must be Sales focused and oriented.

Knowledge of FedEx products and service, including international customs regulations required.

Must be familiar with FedEx automation (fedex..ca / IVR) to be able to promote and educate our customers.

Trained on the opening of new accounts as well as FedEx Ground.

Knowledge of Canadian and USA Customs regulations as well as understand the proper process for POA and Credit agreements.

Must be able to operate in a PC Windows environment and achieve minimum thresholds on mandatory testing and training.

Excellent negotiation, verbal and interpersonal skills.

Strong written, analytical and problem solving skills.

Ability to organize and prioritize tasks and responsibilities

Demonstrated ability to work independently with minimum supervision; handle stress and work in a highly pressured, monitored and changing work environment.

Must be flexible and able to work different schedules and holidays based on business needs.

**Preferred Qualifications**:
**Pay Transparency**:
**Pay**:
**Additional Details**:Position is posted until 07/25/2025. Can be based at any of the Contact Centres - Vancouver, BC - Toronto, ON - Montreal, QC

**DISCLAIMER**

**Employment Equity Statement

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