Showroom Consultant

**Showroom Consultant - Regina**

**What we are looking for**:
**Who we are**:
Flo-Essence is a high-end retail and wholesale plumbing fixture, shower, bathtub, toilet, vanity and fireplace distributor headquartered in Saskatoon, SK. Our mission is to provide the highest level of personal customer service to our customers while being the most complete one-stop company in our market. Our group of companies was founded in 1968, and we are proud to be Saskatchewan founded, owned and operated and to be a totally independent company focused on our customers, staff and community.

**What you can expect from the job**:
The Showroom Consultant receives and processes orders in person or by telephone using the company systems and inventory. He/she performs a variety of clerical duties, including providing price quotations, checking inventory for product availability, providing delivery dates to customers and verifying prices. Other responsibilities will include ensuring the cleanliness, safety and accessibility of the store for customers and employees. The Showroom Consultant will work collaboratively with both Inside and Outside Sales Representatives to ensure customer needs are met. Outstanding customer service, teamwork, communication, and organizational skills are essential for this role.
- Placing in-person or phoned-in customer orders, retrieving product, and arranging for shipping if required.
- Ensuring up-selling or cross-selling opportunities are taken to improve customer service and meet customer needs.
- Respond to all calls in a courteous and professional manner.
- Maintain showroom displays and update for any discontinued product.
- Greet customers in a friendly way, responding quickly, and assisting them with questions and/or needs.
- Filling requisitions, work orders or requests for product effectively and efficiently.
- Ensure showroom is accessible and safe for employee and customer traffic.
- Handle inbound, unsolicited prospect calls and convert them to sales.
- Ensure follow-up with calls-to-action, dates, complete profile information, sources, and so on within CRM system.
- Ensure sales reports on all customers within assigned territories are completed.
- Where necessary, support company marketing efforts such as trade shows, exhibits, and other events.
- Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports as required.
- Collaborate with Sales Managers to determine necessary strategic sales approaches setting goals by product line.
- Enter new customer data and update changes to existing accounts in the CRM including any customer discounts.
- Submit quotes or RFP responses to potential customers where possible.
- Build and maintain an ongoing awareness of new products and services, competitor activities and other research.
- Ensure freight costs are covered as per company policy on all customer products and manage customers within credit terms and limits.
- Ensure warranty and customer returns/credits are handled properly, in a timely manner and in accordance with company policy.
- Assist the purchasing department with the management of inventory levels, monitor and assist with the slow moving and/or dead inventory as requested.
- Quotes and customer pricing must meet minimum profit margins as determined by targets established.
- Communicate, investigate and troubleshoot customer service issues with management as they come up in a timely and professional manner.
- Ensure all required reporting in completed in a timely manner. Maintain accurate records including, but not limited to, sales call reports, expense reimbursement forms, billing invoices, and other documentation.
- Attend periodic sales training where applicable or as requested.
- Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner.
- Work collaboratively with the rest of the sales team, covering responsibilities and customers, working together to achieve revenue and margin targets and to grow and expand the business.
- Ensure proper opening and shut down procedures for all offices and compound areas are completed.
- Assist to keep all work areas clean and professionally presented to our customers.
- Perform other duties as assigned.

Hours will be from 8:00 am - 5:00 pm Monday to Friday. Occasional overtime work will be required.

At Aquifer, we love to train our staff and promote from within. With this position, there would be potential for career advancement into other areas in our company.

**What is required**:
The required qualifications are as follows:

- Minimum grade 12 graduate
- Basic computer skills required
- Valid drivers license required
- Must be a high energy individual - will be required to be on your feet for most of the day, some heavy lifting will also be necessary
- Some sales, social media, or marketing experience preferred

**What you can expect from us**:

- Benefits
- Matching