Analyst, Customer Insights

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

Analyst, Customer Insights

Full-Time Permanent
- Reporting to _
- Director, Customer Insights & Corporate Strategy_
- Harry Rosen Inc. Central Office (77 Bloor St. West)_

Hybrid Work Environment

Harry Rosen is the premier destination for Luxury Menswear across Canada. For decades, we’ve owned, defined, and redefined an exceptional experience for what it means to shop at Harry Rosen. Core to our success has been our never-ending focus on the consumer, long before any popularity of acronyms like “CRM”. As we enter a new chapter in our history, Harry Rosen continues to invest in leading technologies and game-changing approaches that builds on our history and DNA.

Opportunities here are everywhere - if you’re willing to experiment, to learn, and drive meaningful work that moves the needle, there’s never been a better opportunity.

About the Position:
The Customer Insights discipline powers data-informed decision-making across our business. As part of a new team, you will have the opportunity to build the future and steer direction across multi-faceted areas of our business. We believe that by understanding customer behaviors more intimately, we can drive towards furthering long-term loyalty with both our existing and new clients.

As part of the Customer Insights Team, you will be working closely with our Marketing department with close partnerships with our Analytics team. You will identify and execute on analytics opportunities to support the optimization of customer journeys to drive toward specific behaviors and outcomes. This role emphasizes using quantitative analysis - behavioral clustering, segment identification and optimization, foundational reporting and dashboards. If you’re looking to leverage your analytics toolkit while becoming a better story-teller and consensus builder, this is an excellent opportunity for you.

Client Insight & Analysis

Manage and coordinate audience deployment across cross-functional activities to support client segments development

Support recommendations on KPI development and performance analytics to leverage advanced analytics and qualitative learnings from consumer experience outputs

Support post-mortems around customer management effectiveness and recommend enhancements to current strategies

Dashboards & Reporting

Support the development of one source of truth reporting

Maintain and iterate on dashboards based on business needs

Ensure accuracy and integrity of data and analysis, flag data gaps and inconsistencies

Toolkit Enhancement

Support the development of the Consumer Insights roadmap including improve the efficacy of current tools

Develop innovative approaches that enhance analytics and tools

Support technology development of new conversations across internal products that add value to the consumer

Required Qualifications
- 1-2 Years of experience in a similar role, preferably within a retail environment
- A university degree with a technical discipline (Statistics, CS, Business, or related disciplines) or a comparable combination of education, certification, and experience
- Can-do attitude, ability to prioritize and work within tight deadlines and competing priorities
- Solid knowledge with SQL and Tableau, exposure to R, Python will be a plus
- Experience working with a CDP, ESP a strong asset

Our Commitment:

- Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent.
- World Class Environment:
- A modern, tech focused and very professional work environment-
- Superior computer-based and face-to-face training opportunities-
- An internal policy of promotion from within-
- Formalized Education Reimbursement and ongoing support from your assigned coach/manager.- Benefits & Rewards Programs- A competitive compensation program-
- A collaborative environment supported by monthly team bonus opportunities-
- Year-round best in industry clothing discounts and special offers-
- A generous (flexible) benefits plan including wellness program.-
- Three weeks of paid vacation after your first year, for all active associates-
- A culture that promotes a healthy, fulfilling work/life balance while offering long-term career opportunities- Thank you in advance for your interest.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_