Customer Service Representative
21 hours ago
Rove Concepts is an online high-end, mid-century modern furniture business located in the heart of Vancouver, BC. We’re known for our custom direct-to-customer business model and top-rated online shopping experience. Rove Concepts has built trust with clients through delivering quality products and outstanding service to doorsteps throughout North America. We are highly experienced in eCommerce, brimming with ideas and enthusiasm, and incredibly excited about what the future will bring. We are people-focused and love to train the right individual, so if you believe you have the characteristics listed below, we'd love to hear from you.
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Department Objectives*
Rove Concepts Customer Service Team’s objective is to maximize sales opportunities through phone, chat, and e-Commerce channels. At the same time, we answer customer requests in a prompt and respectable manner while maintaining a high level of service at every touch-point.
We are looking for confident individuals with enthusiastic, friendly, and motivated personalities. Ideally, this person would have a passion for building client relationships in tandem with an interest in furniture and design.
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Responsibilities*
- Develop and build a customer-centric environment with a focus on purchase to final mile delivery.
- Demonstrate conflict resolution and interpersonal skills in order to help deescalated customer issues while being empathetic in tone and demeanor.
- Ensure timely, one-touch resolution with all customers.
- Maximize sales during key periods (aka. Black Friday)
- Dedication to customer success; you will aim to always go above and beyond, and you won’t stop until you’ve found a great solution for our customers
- Other administrative tasks as the business require (aka. Warehouse Sales, Etc.)
- Be knowledgeable of Rove Concepts' product offerings and services to customers when appropriate.
- Communicate the quality of Rove Concepts and be product proud.
- Stay on top of the top-selling items, new items, and core items.
**What you'll need**:
- Minimum 2 years of sales experience
- Ability to work in a fast-paced environment
- Exceptionally strong problem-solving and analytical skills, with an ability to clearly identify strategic issues and make tough decisions
- Ability to inspire, engage, and motivate teams to achieve results and success
- Strong organizational skills and attention to detail
- Outstanding communication (written, spoken, presentation) skills
- Out-of-the-box thinker and problem solver with resourcefulness and can-do attitude
- An entrepreneurial mindset and a roll-up-the-sleeves work ethic - must be comfortable with ambiguity and rapid rates of change
- WAAT WAAT = Work As A Team & Win As A Team
**What we're offering**
- Rocketing growth - yours and ours. At Rove Concepts, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within
- Casual and open work environment
- Competitive salary and benefits package with 3 weeks’ vacation to start
- Working in a rapidly growing company where you benefit from flat structures and a highly motivated young team
- Job Types: Full-time, Permanent
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