Guest Services Team Lead

2 weeks ago

North Vancouver, Canada Grouse Mountain Full time

**Job Title**: Guest Services Team Lead

**Department**: Guest Services

**Reporting Manager**: Manager, Guest Services

**Role Status**: full-time, seasonal

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

**Duties and Responsibilities**:

- Leading a team of fellow staff members by maintaining an exciting, goal oriented, positive, communicative, and fun work environment.
- Creating high levels of guest satisfaction through dedication to customer service in all guest interactions.
- Processing of all Grouse Mountain Products and Services with a high sales drive and initiative for up selling.
- Responding to guest inquiries, resolving guest concerns and comments efficiently to ensure that all guests enjoy a positive experience.
- Acting as a liaison between guests and staff with other departments and assisting other departments with technical issues regarding systems.
- Maintaining records and files.
- Completing required guest service reports and projects as requested by management.
- Handling cash, balancing floats and completing cash close out procedures daily.
- Coordinating day to day operations of Guest Services, Ticket Centre, Shuttle Bus, Call Center, Alpine Guest Services, and Mountain Host Program.
- Assisting with scheduling, training, and provide support with supervision of staff.
- Emergency and Mountain dispatch operations.
- External sales reporting as required.
- Working as a liaison with Retail team to ensure stock and inventory is up to date and orderly in Essentials retail outlet.
- Perform all other duties as assigned

**Qualifications**:

- Minimum 3 years customer service experience required
- Experience with Siriusware POS systems, Microsoft Word, Excel, and PowerPoint required.
- Experience with staff training and supervision.
- Background in Ski School operations and booking procedures preferred.
- Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
- Must possess a positive and upbeat personality with a desire to deliver outstanding customer sales and service to our guests, while continuing to motivate and lead fellow staff.
- Proficiency with telephone, switchboard, and radio dispatch operations.
- Must have flexible schedule and be available evenings and weekends (shift work required).

  • Guest Services Team Lead

    1 week ago

    North Vancouver, Canada Capilano Group Full time

    **Department Lead (Guest Services Team)** **Department**:Operations **Reports to**:Operations Manager, Assistant Operations Manager, Operations Supervisor, Groups Supervisor **General Description**: The Team Lead (Guest Services Focus) is a seasonal position responsible for assisting the Operations Supervisors of the Guest Services team. Their primary...

  • Guest Experience Centre Consultant

    4 days ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Guest Experience Centre Consultant

    2 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Gmr Guest Services

    4 days ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Services Agent

    4 days ago

    North Vancouver, Canada Capilano Group Full time

    **Guest Services Agent** **Department**: Operations **Reports to**: Operations Supervisor (Guest Services Focus) Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is always looking for people who can help bring our mission to life. We are looking for friendly and enthusiastic Park Ambassadors...

  • Communications Lead

    2 weeks ago

    Vancouver, Canada Arc'teryx Full time

    **Department**: Guest Service **Reports to**:Manager, Guest Experience **Location**:North Vancouver, B.C. **Meet Your Future Team**: The Arc’teryx Guest Service and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for a human interaction above all else. By doing so, we inspire guest loyalty and support the...

  • Guest Service Lead U

    4 days ago

    Vancouver, Canada WestJet Full time

    **Why WestJet**: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. **Join us and love where you’re going.** The Guest Service Lead is...

  • Show Team Lead

    6 days ago

    North Vancouver, Canada Capilano Group Full time

    **General Description**: Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is always looking for people who can help bring our mission to life. We are looking for friendly and enthusiastic Park Ambassadors motivated by providing exceptional guest service. **Who we are**: - We are the number one...

  • Guest Services Agent

    2 weeks ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local...

  • Guest Services Agent

    1 week ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...