Npc Arts Centre

**Location**: NPC Art Center, Kerrisdale (Vancouver, BC)

**Position Type**: Full time. Daytime through evening shifts up to 8 pm. Weekend availability required.

**About NPC Art Center**

NPC Art Center is a creative education space offering drawing, design, portfolio development and STEAM style creative classes for students ages 4 through adult. We are looking for a hands on leader to help us run high quality programs, support our instructors, and deliver an amazing experience for every student and parent who walks in.

This is not just a front desk role. This role is part program manager, part client care, part studio floor lead.

**Summary of the Role**

The Studio Operations and Program Coordinator is responsible for daily studio operations, class logistics, customer service, and student success.

You will:

- Plan, coordinate, and execute class schedules across multiple age groups
- Support instructors and make sure classes run smoothly
- Be the main point of contact for parents, adult students, and prospective clients
- Track student progress and share updates with parents
- Help grow the studio through excellent service, program knowledge, and membership sales

You will report directly to the campus supervisor / director.

This position is ideal for someone who has worked in an education center, after school program, art studio, private school, music school, tutoring center, or similar.

**Key Responsibilities**

**Program Coordination and Scheduling**
- Build, update, and manage weekly class schedules for kids (ages 4 to 12), teen portfolio students, and adult learners
- Confirm instructor coverage and manage staffing changes
- Prepare classrooms before each session and ensure all supplies, handouts, and demo materials are ready
- Take attendance and keep daily records of who attended each session
- Help coordinate workshops, camps, trial classes, demos, and special events

**Student and Parent Experience**
- Greet families and students in a professional, warm, confident way
- Answer program questions, explain class levels and pathways, and recommend the right program
- Communicate daily and weekly progress updates to parents and guardians, especially for younger students and portfolio students
- Escalate any student concerns, behavioral issues, or safety concerns to leadership right away

**Operational Support**
- Act as floor lead during class time to make sure classrooms are running on time and safely
- Step into the classroom when needed to assist instructors with group setup, guiding warm up exercises, or helping manage younger kids
- Deliver or help facilitate short creative workshops or trial lessons occasionally, using provided curriculum
- Make sure the studio stays clean, organized, and presentable at all times (front desk, lobby, washroom, classroom stations, supply areas)
- Maintain inventory of basic classroom supplies and flag when restock is needed

**Communication and Reporting**
- Keep daily notes on student progress, attendance issues, and any parent feedback
- Send daily or weekly summary reports to parents where required by program
- Support internal reporting to the director: enrollment numbers, trial conversions, class fill rates, and instructor needs

**Sales and Membership Support**
- Clearly explain NPC Art Center programs, memberships, private lessons, and specialty workshops
- Convert trial students and walk in inquiries into enrollments
- Follow up with leads and returning families in a respectful, relationship based way instead of a pushy retail style
- Help with basic front desk admin such as registration, payment processing, and booking make up classes

**Team Support and Culture**
- Be a reliable first line contact for instructors during operating hours
- Maintain a calm, professional environment in front of parents while handling any issues privately with staff
- Model positive, enthusiastic, kid friendly energy
- Support new staff onboarding on basic studio procedures, attendance tracking, and classroom standards

**What Success Looks Like**
- Classes start on time and run smoothly
- Parents trust you and feel informed
- Instructors feel supported, not micromanaged
- Students are safe, welcomed, encouraged, and improving
- Trial students become long term students
- The studio always looks organized and professional from open until 8 pm

**Qualifications**

**Required**:

- Minimum 2 years experience in one or more of the following: education management, after school program coordination, private school administration, art studio or music school operations, childcare program lead, customer service lead in an education environment
- Confident speaking with parents about their child’s progress
- Comfortable managing kids as young as 4 and also dealing with teenagers and adult clients
- High level of organization and attention to detail
- Ability to multitask during busy class transitions without losing calm
- Able to work afternoons and evenings until 8 pm and weekend