Temporary Junior Customer Service Representative

2 weeks ago

Oshawa, Canada City of Oshawa Full time

A progressive city of 187,800 people located just a short 30-minute drive from Toronto, the _**_City of Oshawa_**_ is one of Canada’s fastest growing communities that is exceptionally positioned to live, work, learn and invest. Its strategic pursuit of sustainable growth, excellent community service delivery and cooperative partnerships have enhanced its quality of life advantage, while maintaining a strong commitment to financial stewardship._ _

**Job Title**:Temporary Part-Time Junior Customer Service Representative **Posting Number**:005403

**Department**:Office of the C.A.O. **Branch**:Legislative Services **Division**:Service Oshawa

**Location**:City Hall

**Posting Start Date**:2025/07/09** Posting End Date**:2025/07/22 by 4:30p.m.

**Employment Group**:CUPE 251** Salary Grade**:05, $32.18 - $35.75 **Standard**Weekly** **Hours of** **Work**:Up to 30 **Shift Work Required**:Yes

**Responsibilities**:

- Receive requests for information by telephone and provide accurate information to the public and internal clients in a clear, courteous and professional manner as it relates to a wide array of City services and programs
- Assess, research, and respond to customer concerns and complaints to provide first-level issue resolution or escalation when appropriate, while accurately documenting and recording all transactions and issues
- Support and demonstrate the City of Oshawa's core values of Authenticity, Courage and Trust
- Perform other related duties as assigned

**Requirements**:

- Knowledge and skills generally associated with the completion of Grade 12, plus one (1) year post-secondary education in Office Administration, Communications, Customer Service/Call Centre Certificate, or related discipline, and one (1) year of relevant customer service experience, or an equivalent combination of education and experience
- Demonstrated customer service experience and advanced communication skills to deal effectively and courteously with the general public and staff and an ability to respond to inquiries by telephone, in person and in writing
- Ability to communicate in a second language is an asset
- Excellent interpersonal skills with the ability to establish and maintain positive working relationships
- Excellent organizational and problem-solving skills
- Ability to work independently, quickly and competently with frequent interruptions in a multi-task environment and ability to work under pressure in order to meet service level standards
- Ability to maintain the confidentiality of information, exercise judgement and tact in dealing with sensitive matters and responding to inquiries. Personal qualities of maturity and reliability are required
- Ability to work shifts as required

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.
- The City of Oshawa is situated on lands and waters within the Williams Treaties Territory, home to seven First Nation communities of the Michi Saagiig and Chippewa Anishinaabeg, who have cared for and maintained these lands from time immemorial and continue to do so to present day. _
- Learn more_

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