Restaurant Host/hostess

The Host/Hostess is responsible for providing prompt and courteous service to restaurant guests, including taking reservations, managing guest lists, managing special events, greeting and seating guests, and accommodating special requests.

As a first point of contact, this position is instrumental in creating a friendly yet professional environment. The Host/Hostess sets the guest at ease while preparing them to enjoy a fantastic experience. Always in complete control of the hostess stand knowing when they will seat the next 4 tables to arrive.

Never shopping for tables or leading the guest throughout the dining room without a specific destination in mind. The guest should feel that their assigned table was in fact meant for only them and no one else. The Host/Hostess must continually seek opportunities to create memories by anticipating the guest’s needs, exceeding their expectations, and promoting a feeling of confidence and trust with each guest.

**Responsibilities**:

- Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.
- Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music and décor.
- Ensure menus and wine lists are stocked, clean, undamaged, and accurate for the meal period.
- Ensure host stand is fully stocked with pens/pencils, note pads, daily function sheets, toothpicks, and clean well-organized menus for the next meal period.
- Review property daily group activity, VIP’s, and special guests.
- Take reservations and cancellations.
- Escort guests to table for seating, present menus, and wish a good meal.
- Manage list of guests waiting to be seated.
- Accommodate guests with special needs, such as elderly guests or guests with disabilities.
- Monitor service flow in the restaurant and update table statuses.
- Assist servers and bussers, as needed.
- Ensure sequence of service is followed for all guests.
- Accommodate guests’ special requests whenever possible.
- Process payments according to POS and cash handling procedures.
- Answer restaurant phone. Take phone orders, as needed.
- Maintain positive and professional communication with all staff.
- Ensure a healthy and safe work environment for co-workers and guests.
- Take initiative to offer assistance throughout the property.
- Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
- Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
- Review and develop guest history records to enhance personalized service for repeat guests.
- Maintain confidentiality of guest, employee, and company information.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- Secondary school degree preferred and/or previous work experience in service for at least 2 year.

SKILLS
- Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
- Ability to read, comprehend, and write simple instructions, short correspondence and memos.
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
- Fluency in English: additional languages preferred.

**Salary**: $15.00-$17.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Night shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- EDMONTON, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: One location