Product Specialist, Mercedes-benz Kitchener-waterloo

1 week ago

Kitchener, Canada Mercedes-Benz Kitchener-Waterloo Full time

**About Us**:
At **Mercedes-Benz Kitchener-Waterloo**, we are committed to delivering a world-class experience that matches the quality, innovation, and prestige of the vehicles we represent. Our team is passionate about excellence and driven to exceed expectations every step of the way. If you're enthusiastic about luxury vehicles and exceptional customer service, we want you on our team.

**Position Overview**:
As a **Product Specialist**, you will be the face of the Mercedes-Benz brand, helping customers explore our latest models, understand cutting-edge technology, and find the perfect vehicle to suit their lifestyle. You'll work closely with our sales and service teams to ensure every guest receives a premium, informative, and pressure-free experience.

**Key Responsibilities**:

- Greet and engage guests in the showroom and on the lot in a warm, professional manner
- Demonstrate in-depth product knowledge of Mercedes-Benz vehicles, including features, trims, and technology
- Conduct vehicle presentations, walkarounds, and test drives
- Assist customers in comparing models, answering questions, and guiding them through their decision-making process
- Support the sales team with product demonstrations and delivery coordination
- Stay current with new model releases, industry trends, and Mercedes-Benz training modules
- Ensure vehicles are showroom-ready, clean, and properly staged
- Represent the Mercedes-Benz brand with integrity and enthusiasm

**Qualifications**:

- Passion for luxury automobiles and customer service
- OMVIC License
- Excellent communication and interpersonal skills
- Ability to learn and explain complex features and systems in a clear, friendly way
- Energetic, professional, and highly motivated
- Strong organizational skills and attention to detail
- Valid driver's license and clean driving record
- Previous experience in customer service, hospitality, or automotive retail is an asset
- Must be willing to complete Mercedes-Benz Canada product certification training

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