Technical Services Coordinator

WHO WE ARE
- With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business.
- **We are people with GRIP**: Go-Getter, Renders Service, Innovative, and Passionate for succeeding.
The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components:
Our Employees -‍ ️-‍ ️
Offer an employee journey where people grow personally and professionally
Our Community-
- Make this world a better place
Our Clients-‍
- Help customers’ employees go home safely
Our employees have spoken SPI is officially certified as a GREAT PLACE TO WORK®
- INTERESTING LINKS
- SPI Health and Safety / Our History
Choose to make a difference
SPI Health and Safety / Careers
SPI Health and Safety / Press releases
OUR OFFER
- Work for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry.
- Group RRSP (matched by the employer);
- Flexible group insurance plan;
- Summer hours throughtout the year;
- Dare to Dream program which consists of making an employee's dream come true;
- Access to a gym on the worksite;
- Reimbursement for physical activity;
- Employee discount on all our products;
- Scholarship for employee’s and their kids;
- Access to a telehealth program (100% provided by the company);
- Program offering support to employees in need (SPI Connection Committee);
- Employee Assistance Program (EAP) gives you access to professional advice in all health matters;
- Volunteer program (time paid for a cause that matters to you);
- Referral program with a $1000 bonus;
- Continuous training and career opportunities;
- A stimulating work environment filled with exciting challenges;
- And the possibility of working in an environment where YOU matter

YOUR CHALLENGE
The Technical Services Coordinator plays a central role in organizing the activities of technicians, whether in the field, in the workshop, or a combination of both, depending on the territory’s needs and the number of technicians to coordinate. This role also involves providing support during colleagues’ absences or vacations, which requires to understand all the coordination aspects of the position.
When coordinating on the road, the coordinator is responsible for planning inspection and maintenance assignments in close collaboration with external customers and certified technicians, ensuring smooth and high-quality service. When coordinating in the workshop, the coordinator works alongside technicians to prepare maintenance quotes for external customers, thereby contributing to strong customer relationships and effective service follow-up.
YOUR RESPONSIBILITIES
Coordinator on the road
- Assist the main coordinator;
- Prepare quotes and follow up on recurring mandates;
- Manage billing to clients and complete the required documentation for mandates;
- Contact person between customer service and technician on the road across Canada;
- Plan routes and work schedules while making sure to manage unexpected events;
- Assign routes to technicians to ensure continuous and efficient services to our customers;
- Oversee inventory management and equipment transfers;
- Take charge of projects and process optimization.

Coordinator in the workshop
- Provide return authorizations to our external clients;
- Prepare quotes for equipment transiting to our fixed workshops;
- Request returns from certain service suppliers, create purchase orders, and follow up;
- Ensure daily follow-ups with external clients for approvals, follow-up dates, and delivery schedules;
- Follow up with buyers and suppliers on orders for parts and/or services;
- Keep internal software systems updated;
- Ensure coherent and smooth workshop occupation with all technicians.

YOUR SPECIFIC MEASURES OF SUCCESS
- Satisfaction level of our external and internal clients;
- Complete mandates and maintenance assignments according to our standards and set deadlines;
- Operational optimization and process standardization.

WHAT WE ARE LOOKING FOR
- DEC/AEC or equivalent;
- Bilingualism (written and spoken);
- 3 to 5 years of experience in a similar role;
- Strong organizational and time management skills;
- Attention to detail and administrative diligence;
- Adaptability and problem-solving ability.

Every day, our values ✨guide our conduct to live in a respectful, honest, transparent and fair workplace. Choose to make a difference
You want to work for a growing organization with a meaningful mission and excellent work ethic? We want to know you
- SPI Health and Safety is an equal opportunity employer ️and is committed to treating all people in a way that allows them to maintain their dignity and independence.
To be eligible for this position, you must legally be permitted to work in Canada, without any additional sponsorship support from SPI Heath and Safety.